I pre-ordered on day 1 (I am not a kickstarter backer). By doing so, we were also promised some pre order bonusses, biggest of which being a free MAS (standard). I also recall extra face cushions to be included (or a glasses frame but I don’t need that).
I hope Pimax will honor their promise on this and ship these items to the pre-order customers like me. (after the KS backers of course). But it’s not clear to me if we will need to confirm something or other, or if it will just arrive some day in March.
I also ask this because, on that day I pre ordered, I tried to apply a 50$ coupon (SWEVIVER code) but the website was bugged (some of you may remember the first day of pre order) - so my order went through but the coupon didn’t get applied. I asked about this in a support ticket back then and I was promised to get that 50$ as store credit. ( I was even offered a refund of this but stupid me went for the store credit…)
However now I asked about this in another support ticket but was told that nope I ain’t getting that coupon as it has expired. (yea no sh*t, it was more than a year ago xD)
So yeah, in short, what I would like is: the MAS (obviously) + face cushion(vision kit compatible) + the vision kit (50$ coupon worth). And all that in one shipment.
I would say you need to tag some pimax staff here & also fight for it in your support ticket.
Provide as much proof as you can & dont take no as an answer.
If thats was the deal when you bought your headset then that’s what they owe you.
I see you have pimaxquorra already tagged.
Hopefully it will get worked out.
I’m also a first day pre-order customer (5K+) and since I have a 100$ coupon (cracked headset) I asked if it would be possible to upgrade to the deluxe MAS instead of receiving the standard MAS and this is the reply I got:
I don’t know about the Standard Audio MAS that was promised when pre-ordering the 5K+ headset about one Year ago. I need to confirm it with our company. If it is true, you can surely upgrade to the Deluxe Audio MAS instead of receiving the Standard Audio MAS with the 100$ coupon
Never heard anything again (27th of November '19).
Let’s just say, I’m not really feeling confident I’ll get either…
The Ticket system definitely needs to be utilized. Moving forward this will be the #1 important procedure to resolve issues. With support continuing to ramp up; confidence in the system as improvements will speak for itself. But were not there yet. But hopefully soon we will be.
I don’t think anyone is surprised about that. Wonder what the requirements to get hired as a English speaking customer support representative in pimax?
Thank you for tagging, we are working out to find out the correct statement on this bonuses.
Hopefully this is the real one, and you can get the MAS and face cushion plus the vision kit.
Will get back to you by today!
We are heading to the office now! Please kindly spare us some times.
We did not. Were promised the headstrap that would otherwise cost $100. Getting the one that would cost $129 instead, but $229 is a bit far off the cliff.
So I just got my replacement headset for the above ticket yayyy
However… The original problem is still there… boooo
I realise it’s highly unlikely my problem will be fixed before CNY but a man can hope?
Yeah, promises…promises…
Had never so much promises that weren’t being kept as here with Pimax.
To be honest, this is the first place i experienced it…In multitude.
The last bit of goodwill is fading away, day by day and by meaningless words, like “soon”, “working on it”, and “valued”.
Sorry, couldn’t help myself
I have thus far not received any reply from support yet, likely because CNY, which is to be expected. I do wonder what the supposed EU support desks are doing though…
to clip on?
