There is no EU support desk, that was not promised anywhere as far as I know. But it would be a great idea though.
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Well, then you havenāt seen this: https://community.openmr.ai/t/weekly-update-22-01-20206/25423
There is supposed to be a support center in France and Poland ā¦
It says
Meaning this is the map there working on. We know of San Jose in the 
, China support and recently an agreement with a pollish retailer. Imagine other centers are still being worked on.
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Bit confusing language as usual ā¦ Iām awaiting a new āweeklyā update 
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Yes I have to say that @PimaxQuorra has been great at responding quickly, but unfortunately I have not seen any updates to any of the several raised issues that have been escalated to other staffā¦
And some of this was way before CNY, so itās not that. I am concerned that there isnāt proper issue tracking going on. Someone else gets a ping on here from Quorra, but then that person totally forgets to come back and act on the request with everything else on their plate. Eg Alex and PiTool queries
It looks to me like the support is indeed improving. But that doesnāt really mean much. But with CNY and the possible extra downtime because of the current health situation, weāll just have to exercise some extra patience. Quorra ftw
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Yes what Iām saying is that Quorra responds quickly and engages the other staff for particular issues, which is great, but they then ignore / forget the request, so there isnāt any progress after ā1st lineā have picked it up and escalated it.
Nothing to do with CNY as this was happening weeks / month(s) before any of that.
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True. I had a hard time with a support ticket that kept getting āforgottenā, so Iāve been through that hell.
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Yep can understand. So the rest of the teams need to track and respond as well as āPQā does Weāre not there yet, but I hope thatās how things will progress 
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Well Iām not too bothered, this isnāt an urgent request, but I do need a response before March lol 
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Hello Octofox,
Sorry for that mate, but our CS team is trying hard to reply all unresolved tickets/request. Somehow, there are tons of them stack at the bottom. Now we are forming a new CS team to deal with these tickets. Slowly we will get back on track after this week.
Have a nice day.
Sincerely,
Quorra.Pimax
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Good luck you guys. I can imagine the enormous workload.
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Sure thing no problem, good luck with all the tickets and the new team!
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