He repeated the same comment on another thread. To me it comes off as "I don’t give a damn about your concerns. I’m going to sarcastically say “Sure mate”
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Well I hope he’s not serious 
Not the best way to communicate with a customer.
Upgrader Sales Order SO4969 Date: 10/31/2019
Confirmed shipping address several times. Still NOTHING …WTF
can’t you ship by date ordered? Really how hard is that??
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Respect is mutual, and I respect you very much. 
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That depends on his understanding of ‘sure mate’ in English, I know when you translate that into mandarin it has none of the sarcastic tone 
Btw i can understand both mandarin and English, i can tell you that sometimes non native speaker use gets the meaning wrong so massively its hilarious 
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Yes, thank you for your understanding, it makes me feel very comfortable. 
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I can help you translate stuff into plain English if you need
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People come to this forum from all over the world. I hope you will remember that although English is the common language, there are many people for whom English is not their first language.
English speakers often use it in a crushing way, but it’s difficult for non-English speakers like me to understand.
Tolerance is everything.
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@Jien1963D Well said; For someone who is a “non-English” speaker your well thought out words certainly do convey your feelings in a clear way to any English speaker regardless of level of comprehension I would say 
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The main problem I have is not the “Sure, mate” itself but the fact he gave the same response to two different posts of mine that needed different responses. Instead of “Don’t worry, we’ll make sure all shipments have tracking number moving forward” or “Pimax is still on track to completing orders before end of month. You won’t have to wait until Christmas” he gives the same basic response which tells me he doesn’t care at all.
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Respectfully, the first does not necessarily imply the latter.
I frequently answer “OK” to my collogues’ IMs at work. That “same basic response” doesn’t mean I don’t care; it means I’ve made a note of it and will take care of it.
Because a forum is not face-to-face and English is not everyone’s primary language, misunderstandings can easily occur. Personally, I give everyone the benefit of the doubt when it comes to posts (unless the post is vulgar, hurtful, mean-spirited, etc.).
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I surely can understand you’re angry @NextGenVR but in this case it’s most likely just a ‘lost in translation’ thing. I am pretty sure he didn’t mean to to offend you. The language barrier is just really a thing between mandarin and english. If we’d all start speaking Dutch, that problem would be solved 
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Tuurlijk, gast
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Haha dan doen we dat toch 
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ik begrijp het niet :0)
SO37XX
Pre-Ordered before Pre-Orders started in Sept 2019. Received it 10 days ago
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Received my 8kx, SO4665 New Zealand. No spare face foam but had comfort kit and MAS. Just waiting on backer box
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It’s a bit beyond me that Pimax is STILL sending out the X with only 1 face foam …
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They seem to like paying shipping to ship missing pieces it seems. 🤷
I would have thought they’d have that sorted by now.
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Maybe they can send me the new hinges and foam in my backer box?
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