Very bright light coming from top and bottom of left screen

https://streamable.com/xbgz3

@anon74848233 @deletedpimaxrep1 @Matthew.Xu @PimaxVR

In dark scenes my left eye is VERY bright. There is light across the top and bottom of my screen. Would it be possible to get a replacement :disappointed_relieved: ?
It’s really a bummer. :confused:

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Anddddddddddd another one. I wonder what next on the defective list. Maybe someone will receive a headset with missing lens

Hey was this from the beginning or just occured?

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I’m pretty sure it’s always been there. I don’t think it’s possible to actually do this as it’s very likely defective.

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Speaking with @spamenigma it looks identical to his defective unit :frowning:

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Mine happened after 3 days, I can only assume a seal slips off around the panel inside.

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Please contact our support team via servicedesk, they are handle this and will respond very quickly.

The servicedesk link : http://feedback.pimaxvr.com/

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Make sure you slso submit a ticket & give @anon74848233 the number as well to track.

It’s so unfortunate Pimax cant get their shit together. Things were really looking up reading your impressions. Unfortunately it looks like their just producing junk at this stage. Just imagine when 6000 units are in the wild. What a fuc*#n mess

Davobkk is Pimax an ex-girlfriend of yours by any chance?

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