Hello everyone, my 5k+ lenses have some scratches here and there so I was wondering if it is possible to buy a replacement lenses (or if it is an option that will be available in the future).
Thank you
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i think @PimaxQuorra can ask the right people.
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That would indeed be a great option.
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Hello,
Does the warranty expired for your 5K+?
We will get more information on this replacement lenses from after sales team.
Sincerely,
Quorra.Pimax
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The order was placed on May 7th, 2019 so I think it’s expired (in EU warranty is 2 years, does it apply?). Order P124839.
I already preordered the eye-tracking module (Order P127214), so if it can be shipped together I am not in hurry, I can pay for them now and get it shipped with the eye tracking module.
Thank you!
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I removed some light scratches ( caused a cloudy area in view ) from my lens with some car headlight cleaning compound , cannot see the cloudy patch scratch at all now , it worked a treat
"Top tip "test your scratch removal skills on a cheapo pair of plastic reading glasses first
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Can I buy lenses separately? How much would it cost to replace a lens?
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Hello Cdaked,
Please submit a ticket to our support, they will provide more information on this replacement lenses.
Sincerely,
Quorra.Pimax
I don’t have a problem with the lenses. I just want to know if they’re sold separately and how much they would cost.
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