[Received Tracking Number]Any Update for UK Backers?

Heliosurge · February 11, 2019, 4:05pm

It was a lot of headsets when was ot EMS had wrong tracking info posted that had people upset.

So be patient. Like Fast food it doesn’t always come as fast as one would prefer.

PimaxUSA · February 11, 2019, 4:23pm

The entire office was out from the 2nd until today. I don’t directly have access to the shipping information into the EU or the UK. I do talk almost daily to numerous members of the team though so hopefully I can have an update for you tonight.

TeaBi · February 11, 2019, 4:25pm

No worries. Thanks for the info!

Hoochyuk · February 11, 2019, 4:33pm

Thanks for replying and any help would be appreciated @PimaxUSA

Mpmo10 · February 11, 2019, 4:39pm

Ask about about countries too I beg…

dustyearlobe · February 11, 2019, 6:07pm

looking forward to this

https://media.giphy.com/media/10Ckk9d2gA2j6g/giphy.gif(image larger than 4 MB)

Fomatter · February 11, 2019, 7:50pm

Thanks can you look into delivery for Australian Backers please ?

slipstream · February 11, 2019, 8:52pm

U.K. backer. No news either.

Mal · February 11, 2019, 9:23pm

I think they’ve arrived! Looks like the Captain was wearing a Rift:

fogboundturtle · February 11, 2019, 9:29pm

I don’t know if UKers are ready for some light humor but here it goes

This is what happen when Pimax hire this guy to deliver something to UK

Adriaaaaan · February 11, 2019, 9:37pm

Still waiting here…

megadonkeyx · February 11, 2019, 9:46pm

With such a long delay for UK backers it makes me wonder, as the UK stock was used to fill for defective units was it a 1 for 1 swap with the broken units being assigned to UK backers, shipped back to China for refurbishment and return to UK. The round trip would explain the delay and mean we are effectively getting second hand refurb units. Sloppy seconds, conspiracy theory for sure but it would explain a lot.

PimaxUSA · February 12, 2019, 12:05am

Hi mega - I guarantee you that theory is totally false.

Jean-Mehdi · February 12, 2019, 12:20am

Hi Kevin, did you manage to get any good news ?
@PimaxUSA

Fomatter · February 12, 2019, 12:33am

I guess not …

Digital · February 12, 2019, 12:49am

Rawb91 · February 12, 2019, 4:05am

I received a tracking number when I submitted a support ticket.
The tracking number doesn’t show up when searching the tracker website they provided though.

Edit: May have actually not been in response to my ticket, could have just been a proactive one.

Fomatter · February 12, 2019, 4:07am

Is it a FedEx tracking no ?

Rawb91 · February 12, 2019, 4:07am

Yes, it sure is. They also provide a universal tracking website.

I have now received the same email 4 times within 10 minutes, all with the same details.

----------------------------------- EMAIL 1
Dear friend,
The Pimax headset that you pledged has shipped from the warehouse to your address. The tracking number is as below:
Tracking number: ############
Carrier: FedEx

Thanks for your support to Pimax VR all the time.
-------------------------------- EMAIL 2
Dear friend,
The Pimax headset that you pledged has shipped from the warehouse to your address. The tracking number is ###############.
The logistics company is DHL
You may check the logistics information in this link: ALL-IN-ONE PACKAGE TRACKING | 17TRACK
Please be advised.

Fomatter · February 12, 2019, 4:11am

Why don’t you go to fedex’s web site and try the tracking no again .