Today in our Progress Update:
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Dream Air (Lighthouse) is shipping
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Updated Shipping Planning
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Podcast appearance with High Alpha Hooligans
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Escalate & Complaint
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Invite us to your VRChat events
Pimax Progress Updates is our bi-weekly column in which we share important bits for Pimax users. For questions or comments, reach out to a Pimax representative on Discord or OpenMR, or contact us via our support page.
Dream Air (Lighthouse) is shipping
More about the shipping announcement:
And read reviews here:
And see Martin’s in-depth:
Updated Shipping Planning
Optical engines for the Crystal Super without a headset
We’ve produced (and are busy) producing huge batches of the optical engines of the Crystal Super, such as the Ultrawide and the micro-OLED. If you’ve purchased one of these individual optical engines, you should receive an email from us shortly. New batches are being shipped out each week, and we estimate to fulfill all orders in April - May.
Crystal Super Lighthouse Faceplate
Regarding the Crystal Super Lighthouse faceplate, a batch has been manufactured and is currently undergoing inspection to ensure performance and stability. The estimated delivery timeframe is early-April.
Dream Air and Dream Air SE
As for the Dream Air, shipments started a few weeks ago with the Lighthouse version (and the first reviews are in). We are ramping up the production, and estimate all backlog orders before today will be produced either in March or April. This also includes orders for the SLAM version, which is set to start shipping at the end of March in small batches.
The Dream Air SE is set to start production also at the end of this month, with orders being fulfilled starting from April.
Podcast appearance with High Alpha Hooligans
Join the lively podcast of the High Alpha Hooligans for a one hour in-depth discussion about Pimax headsets, software, and plans for the future.
Escalate & Complaint
If you’re not satisfied with the resolution provided by our support team, you may escalate the matter. Our dedicated escalation team will review your case independently and provide a response within 48 hours.
You can write an email directly to speaktomanager@pimax.com or locate it in Pimax Play.
Invite us to your VRChat events
With the increasing popularity of the Dream Air and the Dream Air SE, we see more and more VRChat users are interested in Pimax. We’d love to learn and meet you guys.
