I asked to cancel my preorder over 5times about
1month ago
becaus i had to go japan 6months for work ,
but there is no answer about that for me.
And now the support page is shut down.
Don’t buy pimax. they will not answer your question
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Yeah same here, they’ve been unresponsive for a long time now. This is terrible customer support.
I’ve tried to cancel my orders as well. I haven’t waited as long as you but waiting to hear from them for more than a week or two is too long.
I agree. I’m waiting for a payment confirmation (bank transfer) for a month now. My order stays in status “payment pending”. They have my money but won’t acknowledge it nor send me the product…
I was excited to try there product but now I fear the after sales support in case of issue.