I had understanding for Pimax with less than optimal communication, but this is most terrible organized event of product Iaunch I have ever seen.
If Pimax didn’t have best product on the market, no-one would ever being troubled to even try to go through this preorder. Website being developed on live server 6 hours before preorder is something really extraordinary.
Not being able to even fill in the shipping address is just lame. Most of the form fields doesn’t even have labels (at least add placeholder text for inputs in HTML), so you have to look in web developer tools to find what field is what.
And most importantly it’s validating State field as required even when filled in, so it’s not possible to complete the form.
@Sean.Huang @Pimax-Support If you are on the edge of starvation and in desperate need for lunch money for tomorrow, I can understand this rushed action to try to keep alive. Beyond that, I cannot think of any other explanation…
You have an incredible product, but you’re just destroying your reputation with event like this. I think you should cancel it and try again, but that will also damage it, as the information is out already… I cannot see how you could come out of this situation as winners
I know you mean good and you are trying your best, but this is just terrible. If you manage to fix everything in next 6 hours, then it would be miracle.
Anyway handling the workload of thousands of people trying to preorder at the same time is just not possible on website put together in one week and running possibly on some cheap hosting…
I wanted to preorder the second it’s available, but this has really took away all my faith and I had lots to start with. At least other means of payment are possible, because putting the credit card details through your site would be total madness.
I still have to decide if I want to try to preorder even if you fix the registration process and it would be actually possible to do it.
There’s also no bundle with headset + base stations. I would prefer that to buying the base station + controllers together https://www.pimaxvr.com/en/product/pimax-base-station-wireless-controllers/
Good luck to you Pimax and I don’t mean sarcastically, hopefully you can get away with this amateurish behaviour little bit longer, but I think if you want to be around long term, you cannot afford to represent yourself like this, especially with maybe most important event of this product life cycle so far - open preorder for the public.