I was informed that I would be given access to the Pimax Crystal Airlink firmware update on Friday, August 7th. However, it is now Sunday, August 16th, and I still have not received access to the update or been given a clear explanation regarding the delay. I was also told by @PimaxQuorra that the update had already been pushed, but that was not the case. Since then, PimaxQuorra has stopped responding to my direct messages, despite the fact that I have been attempting to get clarification and an update on the situation. I understand that firmware updates can sometimes experience unexpected delays or technical issues, and I am willing to be patient if there is a legitimate reason for the delay. However, being told that the update had already been pushed when it had not, followed by almost a week without any response, has made the situation particularly frustrating and confusing. At this point, I would simply appreciate some transparency regarding what happened, whether the update is actually ready, and when I can realistically expect to receive access to it. I hope this can be resolved soon, as I have been waiting since the date I was originally promised access.
If there is a support ticket maybe share it for @PimaxQuorra
there isnt a support ticket, he simply told me he would ask the devs to push me the update over dms
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