We’ve identified an issue related to the eye-tracking service on the Crystal Super (micro-OLED) and Dream Air headsets — when using Pimax Play 1.43.7, or the open beta version of Pimax Play 2.0.
Eye-tracking works, but the calibration currently does not work and cannot be completed succesfully. If you encounter this bug, please wait for our hotfix which should arrive within 48 hours.
We will share the download link with you as soon as it becomes available.
Meanwhile, we’re happy to be in touch with you if you have any other questions or remarks. If so, just reply to this post.
Also my UW Crystal has a change with the newest Beta, its has instable Eye Tracking, I need to restart Eye Tracking sometimes in the Settings, while the cams seems to disconnect
There is a temporary workaround while we work on a fix.
You can set your Windows system date to March 1st and restart Pimax Play—this should allow the calibration to complete successfully.
Just noticed a similar new issue as Nori too, on OG crystal, 2.0 beta. However i think its just the IR rings powering off as pointing the lens at a Lighthouse, i can see the IR pulses in Babble. Seems to be a degradation of the service over time, as when service/HMD is restarted its fine for maybe an hour but then turning ET off and on helps for ~10 sec at a time.
I’ve just installed the patch I received by email for the Dream Air.
The tracking calibration is working again, but eye tracking in MSFS 2024 no longer works.
I have a fixed view; I can see the square but it no longer tracks my gaze, and the colours look ‘washed out’ – I can see bands of colour within the square. Disabling tracking in MSFS 2024 makes my PC completely unstable in-game; I drop to 3 FPS and my PC crashes!
I didn’t have this issue before switching to this beta…
EDIT: Uninstalling PP using Revo Uninstaller and scanning for residual files.
Clean reinstallation of PP.
Tracking is working again in MSFS 2024, at least for now…
I’ve never been able to complete the eye tracking calibration using the OG crystal, ever, eye tracking works fine, but when I try to calibrate always fails after doing the test, also the test is some real sadistic stuff, putting me in pitch black then flash banging me with pure white and demanding I keep my eyes wide open to keep said eyes focused on the dots to finish is really stupid
at the “flash banging”, but so so true. It’s almost like “Wait for it… Wait for it…. Wait - bang!” I have the CS and I’ve only done that calibration like about 4 times. If I ever get the inkling to “just check” - I think “yeah, right…”
The workaround seemed to work at first. But i could not log into DCS after that. So i turned the date back after i succesfully calibrated the eye-tracking. Went back to DCS and for like 10 minutes eye-tracking worked ingame. But then it just stopped. I think it was after i changed the brightness a bit in pimax play while playing the game. So i changed the date again tot 1 march, but his time that longer worked and i could no longer calibrate the eye-tracking.
at the “flash banging”, but so so true. It’s almost like “Wait for it… Wait for it…. Wait - bang!” I have the CS and I’ve only done that calibration like about 4 times. If I ever get the inkling to “just check” - I think “yeah, right…”