Horizontal stripes on Pimax Crystal

Hi,

A few days ago appeared horizontal stripes on the right lens of my pimax crystal (original version).

I did not use it for the past 2 weeks since i was away and applied the update.

I already tried the method to unplug everything and leave it alone for the past 3 days since i read that somewhere it could be a fix. Obviously not working.

Edit: I did a test by changing IPD and frequency. The stripes are still there and I saw another point. The right lens is blinking, i could not see it at 120Hz but is it very clear (and annoying) with the 72hz frequency. I guess this right screen is dead…

Any advice ?

Please file a support ticket, and our tech team will assist you in diagnosing the problem.