Display Port is not connected - So what am i gonna do now?

Pimax Hardware P2: 5k(+/XR)
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Cost 1.5K dollors and waited for 3 months, I got nothing.

actually I recieved 5k XR full kit.
which is not working at all.

It says DP is not connected.

I dont know this is software or hardware issue.

Just tried everthing I can do like, reinstall pitool, restart piservice, reboot pc, try every DP my PC has, delete appdata, format my PC.

None of these are working.

I also ticketed this to Pimax and this forum.

What they replied me were not helpful.

I felt like they assumed I am 5 years old.

Check the DP is properly seated, reboot PC, try other DP…

I dont know what u guys think about Pimax, but in korean VR community, Pimax is known as the worst VR product with the highest price and poor support.

There’s too many defective issues.

If i knew that early, I wouldnt buy Pimax.

yes, I’m so pissed of myself paid 1.5K dollor for a trash.

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What video card are you using? What video driver are you using?

There have been Display Port problems with certain nVidia video drivers, which I experienced. The latest drivers are working for me, but the ones from a few months ago had Display Port disconnect problems on my PC. I’m sorry, but I don’t remember the version numbers that had the issue.

Also, some older nVidia cards (1080 Ti and earlier) have a problem with the Display Port and may need to have their firmware flashed to fix it.

Here are the details:

Good luck!

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im using 2080s with latest driver

i always update my driver when i can with Geforce Expierince

4

Is it possible for you check on a different pc? A friend maybe?

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I’m sorry. I don’t have much else to suggest.

I assume you have tried plugging the cable into different Display Port sockets on your graphics card. Did you try swapping with the headset cable with the one your monitor is connected to (assuming it’s a Display Port)?

Is the cable firmly connected to the headset? You might try to pull it out a little bit and then push it in firmly, since it’s possible it got dislodged during shipment.

Otherwise, it sounds like you have defective hardware (cable or headset).

I hope you can find a solution. I’ll check back tomorrow, but I should have gone to bed hours ago, so I’ll say good night and good luck.

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My moniter uses HDMI.

Thanks, will try when I get home.

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I’ll give it a try thanks

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I’m sure we’ll get this sorted out.

You can send a PM to @PimaxQuorra for assistance

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I am having the same problem.
My 5k+ worked fine till 1 month ago.
Since then it has an error , not connected to the displayport.

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11680×1167 146 KB

Pimax did not help me !

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2
21349×965 33.4 KB

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I’ve solved this twice.

Once by replacing the extension cable I was using with better quality (if You’re using an extension, try without it). Once by switching to the other displayport in my graphics adapter (swapped ports between monitor and headset).

It might also be a cable that’s loose in the headset end or just a bad cable.

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I battled this forever. tried a new Pitool, fixed. Then disconnect after a while. Then a new Pitool. Worked for a while. But then disconnect. Then they finally did a remote access to my headset. Tell me it’s the cable. Oh great now I am out of warranty and have to buy a cable that may have been the problem all along. Bought a cable and of course and no word on where it is after 2 inquires. Typical. good luck

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Mine is working good today. I didn’t do anything, but it’s working for now. I’m very scared to turn my headset off.

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When you’re done for the day, turn it off. If it doesn’t come back next time, I’d suggest restarting the service, (if still not working) rebooting the headset, and (if still not working) reboot the PC. I do NOT recommend switching the Pimax cables to other connectors at this point.

Hopefully, everything will continue to work. Good Luck!

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Usually my pimax routine is this.

  1. if you have sudden freeze and then blackout for 30seconds, hmd goes to reset itself. Change to fastest usb port, or another port where it doesn’t happen anymore. Or a external usb card.p

  2. if snowing pixels, faulty cable

  3. 10500 10600 errors, restart pitool SERVICE. If not work reboot windows, if not work restart pitool service.

Usually that’s all it takes to get running, 1 and 2 you only need to do it 1 time, 3 is a ongoing problem that you must do a ritual dance to be deemed favourable to pimax god and unlocks the hmd for you. Pitool has improved on 3 but still happens occasionally

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Hi Wilde,

Could you please submit a ticket to our support?
Our technician will help you to diagnose the problem and sort out the solution for you.

We are so sorry for the inconvenience.

Sincerely,
Quorra.Pimax

1 Like
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Hi Wilde,

Could you try to re-plug the cable? You could follow the instruction on this video.
DP Cable
If this couldn’ resolve your problem, please kindly let us know.

Sincerely,
Quorra.Pimax

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