Hello, has anyone received their Crystal Super Ultrawide yet, besides a few YouTubers? I ordered the Crystal Super at the end of March and beginning of June (right after the announcement), I changed my order to the Ultrawide. Of course, I was promised July, then August, and I stopped asking…
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Based on the production timeline, your headset is on its way!
Crystal Super Production Update – 50 PPD / 57 PPD / Ultrawide
We are doing our best to ramp up production while ensuring every headset is thoroughly inspected before shipping.
Based customer service is not on a way but during inspection. So meybe in this year I’ll get it 
You will definitely receive it within these two months!
I’ve received a production update from the team and am preparing an announcement to go live today.
Stay tuned!
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Hi
My order Super Ultrawide is : 5 september 2025.
So in 2 months I will receive my super Ultrawide?
Thank you so much all #Team Pimax 
Aplushhs / Laurent 
Please rest assured that the team is doing their best to ensure the scheduled timeline is met.
Well, problem is that is never met, if Pimax factory haven’t necessary componets to build headset than Pimax customer service and sell people should not give us ultra optimistic prognoses . Ideally ,preordering but without taking our money.
Production update is not that relevant for casual customer if Pimax not sending it to us but always sending first to reviewers and holding dont know how long on inspections and then moving from office to office and so on…
Same here,
So within these 2 months does that mean before the end of October or the end of November?
Greetings from the Netherlands 
This, however, applies to regular customers. By tracking the total number of backorders and the weekly production quantity, we can estimate the timeline for fulfillment.
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I have received mine and the visuals are amazing but be careful with how you remove it from your head as it has the same issue as the original black plastic on the first 8kx model. Mine broke within the first two weeks of use right at the point where it connects to the headset proper on the piece that has the Pimax logo.
Fully agree. Visually amazing but build quality far from Valve Frame or Index
Have you reported this to our support team?
if ordered now how fast a UW ships,i ordered the super like 2 times since march but got bored of waiting and canceled after a month to get a 5090 etc,yall got enough in stock to ship it in a week or two these days?
It depends on which country you’re based in.
As far as I know, stock is currently available in the US and in the EU.
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Is this still up to date ?
I Orderd mine the Day when you said there is stock avaible and still hasn´t been shipped ?
I am Living in EU / Germany
Ups I just realised that i didn´t klicked on the right reply button, no wonder you wouldn´t anwser XD
So like I have written bevor I just ordered one on the 24th of October when you said there is stock in Europe
Is this still up to date since my Ultrawide wasn´t shipped yet and I am from Europe / Germany
Could you please share your order number with me?
I’ll check with the logistics team and get an update on the shipment status for you.
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