# Tax Alert and black screen inside HMD! **URL:** \ **Category:** Feedback\ **Tags:** support\ **Created:** [April 3, 2021, 11:45am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701 "2021-04-03T11:45:23Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Yata\_PL](https://forum.openmr.com/letter_avatar_proxy/v4/letter/y/a87d85/32.png) [@Yata\_PL](https://forum.openmr.com/u/Yata_PL)\ **Post date:** [April 3, 2021, 11:45am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/1 "2021-04-03T11:45:23Z")
Hello Pimax Please fix my HMD and stupid tax alert. I do not own you anything. Payed taxes 3 months ago. After installing PT 270 I have a constant black screen inside HMD @75 hz mode. Anyone know how to fix this. DO I need support assistance? Edit: created ticket #14750 ![image](https://community.openmr.ai/uploads/default/original/3X/5/9/592e4247ce2910da0c7935f9f0beae87f3292be9.png) ---
**Author:** ![DrWilken](https://forum.openmr.com/user_avatar/forum.openmr.com/drwilken/32/26997_2.png) [@DrWilken](https://forum.openmr.com/u/DrWilken)\ **Post date:** [April 3, 2021, 2:36pm UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/2 "2021-04-03T14:36:42Z")
You can downgrade PiTool temporarily. According to @anon57422158 the functionality has been removed in an upcoming release. They should also be able to remove Your S/N from whatever “missing tax black list” it must be on. There’s a lengthy thread about the issue here: [https://community.openmr.ai/t/pimax-incorrectly-identified-me-as-a-person-who-owes-unpaid-taxes-how-do-i-resolve-this/35204](https://community.openmr.ai/t/pimax-incorrectly-identified-me-as-a-person-who-owes-unpaid-taxes-how-do-i-resolve-this/35204) ---
**Author:** ![Heliosurge](https://forum.openmr.com/user_avatar/forum.openmr.com/heliosurge/32/28073_2.png) [@Heliosurge](https://forum.openmr.com/u/Heliosurge)\ **Post date:** [April 3, 2021, 2:51pm UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/3 "2021-04-03T14:51:55Z")
I have invited 2 pimax members (Quorra & Claire) Have you submitted a ticket? If so post number. As Drwilken mentions simply install 268 as it is a very easy work around making the whole idea of this useless as many seem to have a favourite older version. Firmware is not affected with using an earlier version(at least within some kind of window) ---
**Author:** ![Yata\_PL](https://forum.openmr.com/letter_avatar_proxy/v4/letter/y/a87d85/32.png) [@Yata\_PL](https://forum.openmr.com/u/Yata_PL)\ **Post date:** [April 3, 2021, 4:17pm UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/4 "2021-04-03T16:17:54Z")
yes ticket nr is #14750 @hammerhead_gal please help with ticket ---
**Author:** ![PimaxQuorra](https://forum.openmr.com/user_avatar/forum.openmr.com/pimaxquorra/32/15692_2.png) [@PimaxQuorra](https://forum.openmr.com/u/PimaxQuorra)\ **Post date:** [April 6, 2021, 8:47am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/5 "2021-04-06T08:47:49Z")
Hello, @Claire will be providing assistance on this. She is going to speak with the support and remove the tax alert message and about the constant black screen. Before any solution, we suggest you to downgrade the Pitool version to prevent any poor experience. Sincerely. ---
**Author:** ![Claire](https://forum.openmr.com/letter_avatar_proxy/v4/letter/c/f6c823/32.png) [@Claire](https://forum.openmr.com/u/Claire)\ **Post date:** [April 7, 2021, 2:59am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/6 "2021-04-07T02:59:51Z")
Hello, We have removed the tax alert message. May I ask if you could use the headset normally? If you have any problem, please let us know. Thank you. Best Regards ---
**Author:** ![DrWilken](https://forum.openmr.com/user_avatar/forum.openmr.com/drwilken/32/26997_2.png) [@DrWilken](https://forum.openmr.com/u/DrWilken)\ **Post date:** [April 7, 2021, 5:34am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/7 "2021-04-07T05:34:05Z")
> [@Claire](#): > > We have removed the tax alert message Wouldn’t You have to release a new version of PiTool to remove it? ---
**Author:** ![twack3r](https://forum.openmr.com/letter_avatar_proxy/v4/letter/t/c5a1d2/32.png) [@twack3r](https://forum.openmr.com/u/twack3r)\ **Post date:** [April 7, 2021, 6:39am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/8 "2021-04-07T06:39:12Z")
Not if there is in fact a specific per HMD backdoor. ---
**Author:** ![Claire](https://forum.openmr.com/letter_avatar_proxy/v4/letter/c/f6c823/32.png) [@Claire](https://forum.openmr.com/u/Claire)\ **Post date:** [April 7, 2021, 6:51am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/9 "2021-04-07T06:51:16Z")
Hi, Thank you for your reply. Pitool should not be needed. The specific operation process is need solved by our colleagues. And then this kindly prompt message has been removed. When we re-start headset, we can use it normally. Best Regards ---
**Author:** ![DrWilken](https://forum.openmr.com/user_avatar/forum.openmr.com/drwilken/32/26997_2.png) [@DrWilken](https://forum.openmr.com/u/DrWilken)\ **Post date:** [April 7, 2021, 6:51am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/10 "2021-04-07T06:51:37Z")
Ahh, I get it now 🙂 They probably mean they’ll empty whatever S/N blacklist they have, but the actual functionality which check the blacklist isn’t removed before a new PiTool version comes out… 🙂 Thanks for the clarification, @Claire. ---
**Author:** ![Claire](https://forum.openmr.com/letter_avatar_proxy/v4/letter/c/f6c823/32.png) [@Claire](https://forum.openmr.com/u/Claire)\ **Post date:** [April 7, 2021, 7:03am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/11 "2021-04-07T07:03:59Z")
You are welcome. It’s my honor to explain it for you. 😁 ---
**Author:** ![Ben](https://forum.openmr.com/letter_avatar_proxy/v4/letter/b/df788c/32.png) [@Ben](https://forum.openmr.com/u/Ben)\ **Post date:** [October 19, 2021, 10:55pm UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/12 "2021-10-19T22:55:16Z")
Hello, I have the same problem, i have had the Pimax 8K x for 4 days (used helmet), under Pitool 272, i had this popup, i contacted pimax suppot and i must to paid a tax to use my Pimax, i think taxes have not been paid by the previous owner. The HMD is no longer usable since today… I can’t to pay more, what can i do? @PimaxQuorra ---
**Author:** ![Yata\_PL](https://forum.openmr.com/letter_avatar_proxy/v4/letter/y/a87d85/32.png) [@Yata\_PL](https://forum.openmr.com/u/Yata_PL)\ **Post date:** [October 20, 2021, 4:15am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/13 "2021-10-20T04:15:26Z")
What pitool and firmware version you are running ? They promised us to remove that “functionality” ---
**Author:** ![PimaxQuorra](https://forum.openmr.com/user_avatar/forum.openmr.com/pimaxquorra/32/15692_2.png) [@PimaxQuorra](https://forum.openmr.com/u/PimaxQuorra)\ **Post date:** [October 20, 2021, 4:43am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/14 "2021-10-20T04:43:28Z")
Hello Ben, Sorry for the inconvenience. Could you kindly provide me the ticket number? I’ll check at your situation. Regards. ---
**Author:** ![Ben](https://forum.openmr.com/letter_avatar_proxy/v4/letter/b/df788c/32.png) [@Ben](https://forum.openmr.com/u/Ben)\ **Post date:** [October 20, 2021, 8:56am UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/15 "2021-10-20T08:56:03Z")
Hello, the ticket number : #19650 Pitool version : 272 Firware : the last for Pimax 8k x I’m the new owner of this HMD (since 4-5 days), i think the previous owner don’t refund pimax the Fedex tax… Thanks ---
**Author:** ![Ben](https://forum.openmr.com/letter_avatar_proxy/v4/letter/b/df788c/32.png) [@Ben](https://forum.openmr.com/u/Ben)\ **Post date:** [October 20, 2021, 4:41pm UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/16 "2021-10-20T16:41:24Z")
Hello, with pitool 268, it’s work, ![PITOOL 268](https://community.openmr.ai/uploads/default/original/3X/2/4/24c8f352d7f9b5b4bdcc31d4735b90b374836fc0.png) But with PITOOL 272, and the famous tax popup: ![PITOOL 272](https://community.openmr.ai/uploads/default/original/3X/4/d/4dd81761a9af76aa3c577ba4685e4c4d77b24999.png) The diagnose: ![PITOOL 272 Diagnose](https://community.openmr.ai/uploads/default/original/3X/d/f/df3cd3aeb81a85226ed8876d2130c47453121eaa.png) What can i do for that, i ever switch hdmi/cable port, restart service, restart hmd, uninstall/install Pitool, restart win 10, close service, uninstall /install radeon driver… ---
**Author:** ![Heliosurge](https://forum.openmr.com/user_avatar/forum.openmr.com/heliosurge/32/28073_2.png) [@Heliosurge](https://forum.openmr.com/u/Heliosurge)\ **Post date:** [October 20, 2021, 4:52pm UTC](https://forum.openmr.com/t/tax-alert-and-black-screen-inside-hmd/35701/17 "2021-10-20T16:52:22Z")
Stick with 268 or maybe 271 until pimax fixes this.