I had to open a new support account for the fourth time… what is going on!?
I am waiting for a RMA shipping refund for months now. I heard “tomorrow” or “this week” like a 100 times. Is it really to much to ask for a stable support platform where my account is not deleted every now and then?
sally huang
Hi，
sorry I have checked the refund status, for nohow the payment is in pending.
anyway will do it again,
sorry for the delay, I promise today you will get it.
derek vvv
hi，
please don’t worry , your refund 42 CHF will be done tomorrow.
sally huang
Hi,
Sorry for the inconvenient and improper customer service.
In order to solve the problem soon.
I have move your ticket to the other area, and my colleague will reply you soon.
Thanks for your understanding.
derek vvv
hi,
have checked , will done in this week.
seriously, is this a bad joke or what is going on!?
1 Like
SUPEN-4502 similar here.
They told me that they sent the refund two times but received nothing.
After reading a lot of stories such as these about the refunds and delays I just skipped the SUPEN and filed directly a paypal claim. The refund was made in about 3 weeks.
good for you but kickstarter and rma refunds were not handled via paypal.
@DerekVVV @anon57422158 derek, kevin, could you please take a look?
no they don‘t take a look… cool… pathetic!
now support is telling me:
Just double checked and please kindly check the refunded transaction record as attached
and sending me a random screen with transactions…
I am Marc, not Sven…
what a mess.
Another update. Why would they not just push that button to refund me instead?
Hi we are now working on the ticket, please be patient.
I was patient for about 4 months now…
@anon74848233 trying you because nobody else seems to give a …
Let me check this with Derek, something must have gone wrong here for sure… Give me a moment and I will see what we can do!
Thanks
1 Like
