Screen Blackouts

[Nextlevelsim]

Screen Blackouts

Some Pimax Headsets experience screens “blackouts”. This can be caused by a variety of potential causes. Below we will cover some potential causes and potential fixes below.

[!tip] Pro Tip
Always try running Pimax Play Diagnostics as it can potentially fixed a variety of issues with the click of a button when a setup issue is discovered.

Table of Contents
Graphics & Displays
USB Debugging

[Nextlevelsim]

Graphics & Displays

GPU Driver

Nvidia Driver Time out issues.

• Description/explanation
• Possible Solution

AMD Driver No reports so far

Displays (Bandwidth)

[!info] Bandwidth
Pimax Headsets are known to be heavy on bandwidth. If the display is blacking out but you are not getting a disconnect sound. It might be due to Display Port bandwidth.

Multi Monitor Setup

• Disable all monitors except one.

Monitor Refresh rate

• If your monitor has a high refresh rate (120hz to 240hz) try setting Monitor Refresh to 60hz

[Nextlevelsim]

USB Debugging

Power Management & Bandwidth

explore topic link below

@Barz_beast

Why This Matters

One of the most overlooked causes of screen blackouts, stutters, CPU spikes, and random disconnections with Pimax headsets has nothing to do with drivers or settings — it’s where your headset is physically plugged in.

Every motherboard has two classes of USB ports:

• CPU-Direct Ports — dedicated lanes that communicate straight to the processor
• Chipset Ports — shared lanes that also service your network adapter, audio controller, and other onboard devices

Cable Failng

• Tapping the Left Stem for Video if it blanks then the cable is potentially failing.
  
  @sboys3 video of tap cable fail test - Dream Air
• Create Ticket if within warranty period or purchase new cable.