I am using the new pitool .95 and I noticed the screens stay awake. They used to turn black and go to sleep. How do I fix this? I dont want the screens to burn out like I’ve heard it happen with others.
@anon74848233 @Pimax-Support @Doman.Chen
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What’s your firmware version?
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2.1.255.181 is the hmd firmware
You can try to keep the helmet still for a minute or so, don’t touch it.
The hmd was on a table for over an hour
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Please export log and send it to me,thanks.
How do I attach the log?
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Click “Help” from pitool interface,then you can find it.
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How can I send it to you? I know how to get the log file. I cant attach it in this forum
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This is my email: doman.chen@pimaxvr.com
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Ok sent. I was using it for an hour or so, and just put it down since around 11:00am EST. It’s now 45-50 minutes later, and the screen is still on.
SteamVR is Not on, but PiTools is open and on.
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Thanks,we will check about it.
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Thank you and I hope to hear from you soon.
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Could it be magnetic interference?
Do You leave it close to a set of speakers?
If so, try to see if it works when leaving it further away from them.
Maybe. My steel series pro wireless is near
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I’ve read somewhere on the forum that others have had issues with the P4K tracking due to magnetic interference as it uses the gyro for that.
The 5K+/8K uses the gyro for “sensing” movement even if You’re using basestations for tracking (which I seem to remember reading You are, right?)… 
Whats funny is that i had 2 base stations before. 1 broke a few days ago. Now im only using 1 SteamVR 2.0 base station and the tracking isnt as good with just 1. Im getting drifting also
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