Yes agreed, it’s always been a thing for a while that Pimax assume prior technical knowledge for correct setup of their headsets, and that guidance information is lacking and/or scattered.
This was fine in the early days, but now with the Crystal Super and Dream Air series being premium headsets getting mainstream attention, the quality of the customer experience really needs to improve asap, or they will drive lots of new and potential customers away.
I know they have been improving Customer Service a lot, and that’s a good start, but there’s a lot more to be done tbh.
Btw I wrote an initial review of my Dream Air here, and highlighted some issues with the experience for new users being lacking: Dream Air Lighthouse version first impressions