I have been searching everywhere for help on this and I am super confused. I just bought a PiMax 4k and connected it. I installed the new 2.0.0.33 software and it connected to my headset and found it and said it needed an update. The update failed. Now anytime I plug in the headset, the light on top blinks crazy fast. It looks like blueish white. I have read that this is what it does in DFU mode. I have installed two different flasher tools and neither of them see my piMax. If I look in device manager, it shows as âDFU in FS Modeâ. I have uninstalled and reinstalled the software and drivers. I even tried the older 1.2.97 and still no luck. If I ask windows to update the driver for me, it tried to install the driver but says it cannot be installed at this time. So, what do I look for and what do I try?
Sounds l8ke a firmware update failure.
@PIMAX-Support. â this will help support see your message.
Try what support says here.
http://community.openmr.ai/t/the-power-dont-com-on/2582/3?u=heliosurge
What do I do with that link? How does that help?
Read the link it tells how to reset headset & try firmware update again
I did. The headset doesnât respond at all. It is already blinking like crazy as if it is already in that mode.
Sorry to hear that. @PIMAX-Support should be online soon.
Please post your system specs & such as mentioned in the link i posted.
OK, the light does go through those steps, and it ends with it blinking like nuts as it says it will, but it still is not found by any software.
I posted them in the linkâŚ
Anyone have any ideas? Is there a better way to reach PiMax support?
I have sent a pm. Usually responds very quickly. I can only guess that the kickstarter is keeping him busy atm.
I do apologise. Please be patient.
OK - new update. I have a laptop without hdmi output. I installed pimax on it and connected just the usb and the pimax headset will show as connected via usb and seems to have the right driver! No way to test as there isnt hdmi, but⌠it works. So, I tried uninstalling ALL pimax software and drivers on my PC to see if I just need a new start, but it keeps installing the wrong drivers. Anyone know how to completely reset all of this and start new? Is there a registry edit I need to make, etc.???
Maybe try one of the free registry cleaners like cclean? Or one user memtioned revo uninstaller i think is the name.
Thanks @Heliosurge
@stdonal Hi, sorry for delay, I would like to assist you remotely by Teamviewer, please send ID & Password of Teamviewer to support@pimaxvr.com when youâre available.
Your welcome. Here is his system specs. Sounds like has a server board judging by cpu & ram (definitely likely as is running 2 xeons)
The main problem in the windows creators!
OK, I just sent the TeamViewer details to the email requested. THANKS!
Hi, I am connecting your PC now, here we go.
Edit: Please be patient, it seems that the current network is not good.
Though the main issues with the creatorâs update was resolved? I am on the creatorâs update though using W10 pro
Same, I am on creators with win10 x64 enterprise.
Eno
Dear, have our support solved your issues?