Pimax 5k+ Vive Pro (2018) controllers not tracking

I have a fresh installation of PiTool and just plugged in my 5k+. PiTool recognizes the headset as well as my two Valve 2.0 Base Stations. However, PiTool does not recognize my 2 brand new HTC Vive Pro (2018) controllers. Clicking Pair controller and following the instructions on screen does not pair the controllers. I purchased and have two steam controller links just in case , but, I thought the 5k+ had two built in watchman dongles. I’m not sure what I’m doing wrong any suggestions?

Update (07/13/2019 5:43): Suddenly after countless attempts the controllers randomly connected to the headset with “pair controller”. However, it says “Not Tracking” under the controller icon? Running room setup not and cannot establish tracking for the controllers at all but can always establish headset tracking.

Update (07/13/2019 7:08): I’ve re-paired the controllers, re-boot HMD, restarted Pi Service, cleaned and deleted every single PiTool related file/config, re-installed PiTool and nothing. I’ve literally tried every “solution” I can find on google and nothing has worked. I’ve been trying to “setup” my HMD for over 4 hrs and I still have not been able to and that is absolutely ridiculous PiTool literally does not work. The entire program is problem after problem.

I just got my controller and same issue with no tracking, check out my latest post and i got some help but not the end all fix.