# My Pimax 5K XR is freezing! **URL:** \ **Category:** P2: 5k(+/XR)\ **Tags:** fix-guide, 5kxr, issue\ **Created:** [September 29, 2020, 7:23pm UTC](https://forum.openmr.com/t/my-pimax-5k-xr-is-freezing/31811 "2020-09-29T19:23:56Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![JAM\_Racing\_13](https://forum.openmr.com/letter_avatar_proxy/v4/letter/j/65b543/32.png) [@JAM\_Racing\_13](https://forum.openmr.com/u/JAM_Racing_13)\ **Post date:** [September 29, 2020, 7:23pm UTC](https://forum.openmr.com/t/my-pimax-5k-xr-is-freezing/31811/1 "2020-09-29T19:23:56Z")
I’m having an issue with my headset freezing every 60 minutes to the minute. I’m not sure if it’s the headset because I also have an Oculus Rift S that is doing the same thing. I’ve sent my 1 year old MSI Gaming machine back twice for warrantee, and they’ve put in 2 video cards (RTX 2070) and a new mother board as well, but that hasn’t fixed it either. I’ve saved a bunch of logs from Steam and Windows, but I can’t upload them here. Can someone tell me what these mean and maybe how to fix it?? Thanks, Jeff aapvr: fail to ReleaseSync with err:-2005270527 aapvr: no layer to present. aapvr: not both shared tex handle valid. Mon Jun 29 2020 19:09:51.954 - aapvr: fail to find sharedTextureHandle:2147502658 Mon Jun 29 2020 19:09:51.954 - aapvr: fail to find sharedTextureHandle:3221235266 Mon Jun 29 2020 19:09:51.954 - aapvr: fail to find sharedTextureHandle:2147502658 Mon Jun 29 2020 19:09:51.954 - aapvr: fail to find sharedTextureHandle:3221235266 Mon Jun 29 2020 19:09:51.954 - aapvr: not both shared tex handle valid. ---
**Author:** ![Thall](https://forum.openmr.com/letter_avatar_proxy/v4/letter/t/bbce88/32.png) [@Thall](https://forum.openmr.com/u/Thall)\ **Post date:** [September 29, 2020, 8:15pm UTC](https://forum.openmr.com/t/my-pimax-5k-xr-is-freezing/31811/2 "2020-09-29T20:15:07Z")
Do you have openvr advanced settings installed, or any other steamVR addons? Try to strip them all back down to a brand new steamvr installation. This is definitely looking like a software issue. ---
**Author:** ![Finn](https://forum.openmr.com/letter_avatar_proxy/v4/letter/f/e68b1a/32.png) [@Finn](https://forum.openmr.com/u/Finn)\ **Post date:** [September 29, 2020, 9:39pm UTC](https://forum.openmr.com/t/my-pimax-5k-xr-is-freezing/31811/3 "2020-09-29T21:39:14Z")
Do you have anything running in the background that might be updating every hour? Antivirus? Malware protection? I had an issue on an MSI laptop with the screen freezing for in a game For one second every five seconds. Maybe check and see what programs in the background could be causing the glitch. I had to do a clean install of windows, and add only a single antivirus program. It was a pain in the butt but fixed the problem. Good luck! ---
**Author:** ![JAM\_Racing\_13](https://forum.openmr.com/letter_avatar_proxy/v4/letter/j/65b543/32.png) [@JAM\_Racing\_13](https://forum.openmr.com/u/JAM_Racing_13)\ **Post date:** [October 1, 2020, 7:23pm UTC](https://forum.openmr.com/t/my-pimax-5k-xr-is-freezing/31811/4 "2020-10-01T19:23:01Z")
I don’t have any SteamVR addons. I Pretty much run it in the default settings. I turned off the anti-virus software, and go rid of everything not related to racing but, this machine is dedicated strictly to racing so there wasn’t much to get rid of. I do however use Teamspeak, Trading Paints so my paint jobs show up, VRS telemetry software, SteamVR, Crew Chief for car adjustments during the races, and iRacing Beta UI. I used to use the website version of iRacing, but it still did the same thing. At one point I had deleted everything but iRacing and my software for my wheel and pedals, but nothing changed. ---
**Author:** ![system](https://forum.openmr.com/uploads/default/original/2X/1/19863a63bd0f452a38669829a92f279c59ddd490.png) [@system](https://forum.openmr.com/u/system)\ **Post date:** [November 30, 2020, 7:23pm UTC](https://forum.openmr.com/t/my-pimax-5k-xr-is-freezing/31811/5 "2020-11-30T19:23:02Z")
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