Logged onto PimaxVR Forums, but can't long onto PimaxVR Support. "Error: Signup is not currently available"

Feedback
1

Kickstarter Backer # 4759:

I have the “Flickering Pixels/ Glittering Snow/ Dancing White Dots” problem with my Pimax 5K+ and I need them to send me a new cable. I tried removing the cable and reseating it, no change.

Even while being logged onto PimaxVR forums, whenever I click on “Support”, I’m asked to log on again. My Username and Password that just worked on the forums, don’t work on Support. When I signing up it says: “Error: Signup is not currently available”

I just need a new cable. Can’t create a ticket. Any help?

1 Like
2

@anon74848233 @Sean.Huang @Doman.Chen can you look into support site.

Are you a backer or pre order?

3

I’m a backer, 4759 in Canada

1 Like
4

Got it.We will follow it and send you a new cable asap.

3 Likes
5

Thank you. Do I need to open a ticket? Nobody replied to my emails and I can’t sign up to Support.

1 Like
6

No need.Our after-sales dept will contact you by email ASAP.
Please be patient.

1 Like
7

Could you provide a small video about this issue,thanks.

1 Like
8

The problem looks exactly like that: Pimax 8k screen problem - YouTube

1 Like