…but for all the effort you put into explaining all of this, why didn‘t you check this one point, the option to return the product if you don’t like it, before ordering?
That surely can be expected from a customer who places high value on this right when investing several hundreds of pounds?
If you had checked this element prior to the purchase, you would have known. And if you understood that you were purchasing the product from a company in China, I don‘t see how you could trust that you didn‘t need to check ? Consumer protection isn‘t at EU levels in China.
Same goes for Taiwan, btw - HTC ignored my RMA on my Vive and I figured that there is no point trying to sue them in Taiwan. Now it‘s collecting dust in my closet because who would want want to buy a malfunctioning Vive? (but the bs & wands if course came in handy with my Pimax)
I think you may know the answer. Pimax was likely vague on the issue. If he had asked here I think most would have told him. Go through Amazon pay a bit more but less hassles.
How would he know if not coming to some kind of forum instead of perhaps dealing with A company direct.
Don’t want to contradict you but they never said that, I specifically ask this question and never had the full answer.
IT seems the only implied full open source and never confirmed what would be open, at the time I supposed only pitool would be open source because the drivers required to much external licenced sdks to compile. So no surprise for me here…
This is, again, not the point. I am not complaining that I am not getting my refund. I knew this going into the transaction. I had a conversation with Pimax support before ordering my HMD, where they clearly stated that “I shoudl read reviews and watch Youtube videos before purchasing”, and I accepted the lack of the return policy when I hit the “order here” button.
I did my homework.
I am just trying to convey the message that they “should” introduce a policy like that
when they offer a product that is very subjective for every user
decide to remain being an online shop and have no local distribution network or correlation with shops
want to be considered a serious company to deal with on the market in the same league as HTC, Valve, Oculus, etc.
Nothing else.
Would I like to get my money back? Sure. But that is not the point of my post.
Customers should be aware that this device is still in its infancy, so is the bulk of the operation. And Pimax should consider if pushing out a bunch of product before their current line of products and policies is really ready for competing with the market leaders, is a good idea.
Their website is not conveying the message that you are buying into being a beta customer when purchasing their product.
But as said you should have used a better distrobution channel. As a fellow canuck would prefe4 to buy a TV from Mfgr direct? Or pay a bit more for a bullet proof low hassle from Bestbuy?
Gearbest for example is on par with complete rip off if you receive an issue even a DOA.
If you went over reviews you knew software made this a beta product.
Hell pimax even promoted bad reviews on their own site. Lol
I guess it depends, do you play any games at all that require holding down the analogue stick as a button and moving it? I don’t (and would never, that is a HORRIBLE control scheme), so the Index controllers are perfect for me. They work great in every Oculus and SteamVR game I’ve played.
Sure, but we do not have a better distribution channel in CA. There is a US Amazon shop, which also charges a 15% restock fee.
Anyway. I am just disappointed that Pimax would find it ok that you cannot test their product, and have to purchase it with the risk that if you do not like it then you have to tough it out and kiss your investment good bye. Especially with a price tag like that.
I think Ive brought up eye strain three times here on this thread with the Vision, and once or twice where Sweviver replied to a couple of my other concerns but never acknowledged my concern about eye strain/IPD with the new Visions, so damn frustrating, look just tell me it hasnt been addressed or say you simply dont know at this point rather than just dodging the question.
Don’t disagree but this is where we need VR arcades with Pimax headsets &or backers willing to meet strangers.
At least the return fee is transparent on Amazon as it’s the Merchant fee credit services like Paypal & Stripepay charge merchant. Now if they could post this on main site that there passing this fee to consumers.
Maybe pimax will get big enough Bestbuy or Canada Computers might carry it.
@stixvr
Yes my concerns about original lens & adjustability seem to be getting ignored too.
Seems all the easy stuff is getting answered but some of the more important things are ignored.
Maybe that is an answer in itself.
I’m away for six months and come back to Pimax still doing this. I have to say I’m genuinely impressed they are able to keep messing up this badly for so long.
That is my hope. I would love to see their products all over the place.
I am convinced that they can, given some time for refinement, deliver the next level VR experience. They do much more than any of the big players at the moment.
Pretty much this, I see Pimax has lots of potential and could be VERY big but they have to get some rather important things sorted out first.
It’s too bad when people point things out that need fixing, or adjusting or is just plain unprofessional looking or unacceptable and the like we take so much flak like as if we were hating or hoping for Pimax to fail when that is clearly not the case.
**DID THEY HONESTLY BELIEVE EYE TRACKING WOULD BE CHEAPER TO DEVELOP THEN WIRELESS ?**Just saying. They should have known just to say coupon as they did with the wireless. But they didn’t!
I do see the point on both sides. I too am upset with the news but would be willing to pay the 199 if it is “PROVED” to be beneficial. I hope they leave the offer open to backers for time to prove its worth the added expense. Maybe charge to activate the DFR and not the eye tracker itself. Or say you can have it free on Dec of 2022 but if you want it now pay the $199.
We all honestly want Pimax to succeed thats why we backed it. So if making the eye tracking free jeopardises the companies existences by all means they have to charge us for it. They could just adjust their price structure and take it a as a bad business decision. Raise the price on the the X maybe? its nearest competing company wants $5k and thats still a pipe dream. Wasn’t the X only supposed to be a kickstarter exclusive and never sold to the public? Include the eyetracking into the X and ramp up the price. I am glad I have the option for it though. Thanks pimax!
I also believe 7 should eat a portion of this as well, by at least giving pimax owners a deal on other products. They also signed on with pimax knowing the risks! They are to blame more then Pimax for the cost, in my book. Damb what would they do if pimax just walked away from them now?
I do believe pimax is keeping its backers in mind. Come on now, no other company in the world will willingly give the public “backers” the potential profits Pimax has given us. Pimax should definitely be more transparent with us but that may also make them more at risk to industry secrets they don’t want to release. I bet Pimax has the others shaking in their boots. They have cost the VR industry billions in profits by pushing the envelope for us. Luckily we wont be milked by the others for the next decade while they spoon feed us tech that Pimax is delivering now and in the near future. Pimax has earned its place in the VR history books and I hope they are around to deliver next generation devices for a long time. Damb I would back them again. Maybe simply put a box next to the eye tracking option to have it free to any amount of money you are willing to pay for it and see how many people put $200 or more! They had to know this was going to cause backlash. I’m more sorry for Kevin and Martin delivering the news then me paying the $199 (does that include shipping?).
Just putting down my rant! We are all only entitled to our options. We all have one and Pimax has opened this forum to hear them.
Overall I’m happy with being a backer its been an experience I will never forget. Thanks
I have backed PIMAX with a total of 1’715 dollars, for owning the 8KX full package (at the price of $699) and for keeping the 8k full package (at the price of $499). That amount of money would have included hence the stretch goals for both the 8k and the 8kX and also there were extra money for some add on.
What is going to happen now ? I am confused about the the stretch goals , the controllers, the base stations and the modules.
What am I now getting for that amount I have backed ?
Also, how would the exchange/upgrade work in my case since both units are 8k (8kX) ? If I am not mistaken there is also an upgrade deal for backers but how about in my case ?
Yeah I will get index controllers through Pimax now . I don’t think we will see pimax controllers until the second half of next year . So well over 2 years late .
Chinese electric car != Tesla.