I heard about Pimax quality and reliability issues before I foolishly went and bought a Crystal Light. I’m only 14 days in - yes, just past the return window, and my DP connection developed a fault. It’s the cable. Without digressing into all the fault resolution I’ve been through - it’s the cable! In my eagerness to fix this thing, I looked on Pimax website to get a new cable; almost all accessories are out of stock. That’s not good business, having a shop with only pictures of stuff you can’t buy… Nobody else seems to have any compatible cables either. My new Crystal Light is now a very expensive paper weight. Unhappy new customer. GRRR
This should be replaced under warranty, if it is only just past the return time.
You shouldn’t need to buy one yourself.
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Don’t freak out, stuff happens
Got Valve Index on launch day, within a week the tether was causing sparkling visuals. Was replaced under warranty.
Reach out to support, you have a 1 year warranty in many territories and 2 years in EU/UK
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Did you file a support Ticket? As I believe you are within the warranty period for the Cable as well. A new purchase like this it is fairly common to contact Support regardless of which company it is.
@PimaxQuorra can assist you if needed.
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It’s probably better to make a ticket before you make a post. But since we’re here how about you just make a ticket and see what they say.
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The 14 days refer to the return window if you decide you don’t like the headset.
What error code are you seeing in Pimax Play?
Please reach out to our tech support team, and they’ll get in touch with you shortly to determine whether the DP cable is defective or if it’s just a software issue.
If it turns out to be the cable, it’s still covered under warranty, and we’ll ship a replacement.
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Hi all, I apoligise for shooting too soon on my OP. I had already raised a support ticket but after the hours I wasted trying to get my headset working again, I was pretty upset and I needed to vent.
Pimax support got back to me after a few days and suggested I roll back my GPU driver (to a specific version that was 2 versions back). I did that and it got my headset up and running again. Hopefully that driver version will run for a good while before it clashes with other updates. We will see, but for now I’m back in action.
For anyone in the future experiencing a similar Display Port Connection error 10600, running a Radeon RX 7900 XT GPU, the driver version I rolled back to, on the recommendation of Pimax Support, is 25.9.2
(I was on 25.11.1 from the start, and it was working fine for a couple of weeks. I don’t know what changed that made it stop working. I updated to the current 25.12.1 as part of my attempt to resolve, along with a Pimax Play update and headset firmware update, but the combination of all the latest software didn’t work. AMD GPU driver 25.9.2 does though, so I’m happy to be using VR again)
Thanks.
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No worries, buddy. Sometimes tech gadgets can be frustrating—especially when you’re excited to try something new and it doesn’t work as expected.
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