There are small black rubber grommets at the base of the connector you can remove by lifting them out… Problem solved. They made the tolerances too tight and that rubber grommet makes it very difficult to get the internal mechanism to click.
If you are careful, you can remove them with a exacto knife or sewing needle intact.
Interesting can you upload a pic please?
This also may help solve some of the blank screens as well maybe.
Hi @DreamForge ,
Which strap on which headset are you talking about?
The default strap and the arms that connect to the headset… At the end of the arms, where the headset plugs in you will see a very thin black ring around the center area. This is the rubber grommet. You can remove it intact if you are careful.
Dream Air with default (well ATM only) strap.
Hi,
Well, I have never disconnected the strap on mine. So I better leave it alone. 