At least he didn’t call the RE crack resistant.
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If a backer had cracks on their HMD like the one’s seen here in this thread, what would you guestimate would be the turnaound time on an RMA return to the new US service center? As much as I hate to ask that question considering I just got this thing, it is reassuring that Pimax is offering support.
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I am afraid if I ship it back, and months later receive a new one with the same problem happening in another two weeks.
I just filled a SUPEN to Pimax Support. I just hope they change it with the new mentioned rigid models. I can wait till a stronger casing becomes available.
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yes, my concern as well, or worse yet getting one with dead pixels or some new issue.
The RE or ridgid model will retail for $500 over the price of a regular 5K+ so I doubt they would do a straight swap.
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The announced RE model should already be what the consumer model should have been. Mine so far works ok, but I worry what’s gonna happen to this casing in 3 months? This really is a big issue.
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Is Pimax able to identify the batch of units with the cooling and deburring anomalies? Not sure why I ask this question as it has no impact in changing the overall outcome of those units. I guess my thought process is this. Has management been proactive in planning for increase production of cases to help expedite the repair/RMA process? I’ve not received my unit to date, but want to be as prepared as possible.
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Good question as they could provide batch by serials affected.
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I received my replacement unit back yesterday and did a more thorough test after work.
No dead pixels that i noticed so far, build quality has improved and black dots are very much diminished and hard to notice on red background, unlike the previous in your face dots in red backgrounds. (checked on all sorts of color backgrounds).
And rma speed has gotten better since the initial struggle.
If pimax can continue in such trend, this is a hmd i would recommend to a tech savy user.
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After seeing this thread I checked my headset and yep - mine has cracks too. Also my headphone jack has had problems since day 1. What can I do about it? I live in Europe so I assume PimaxUSA is not an option?
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But, majority of pledgers and preorders have received their Pimax’s in 2019.
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Not that there is an issue but have you actually taken a good close look…use your cell camera to zoom in.Thought I was good until I used my camera to have a macro look.
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open a ticket I will arrange the replacements
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Well my 5k+ now has a very small crack on the top of my headset . I will keep a close eye on it to see if it gets worse . I struggled to take a decent pic .
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Here no cracks so far, though I’ve used the headset probably less than 10 hours… 
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I don’t have lighthouse tracking yet But I have reinforced my pimax
With strong black gaff tape Around all the bottom edges and corners
And when I adjusted I try not to touch those specific corners . Dang.
Wish they all could be RE Versions.
Truth the type of cracks folks are receiving is something that should never happen. What is concerning is that it is still happening.
Going by what @anon57422158 said they are still having trouble controlling the process for repeatability likely due to rushing the process. But time will tell. Including how rugged edition stands up.
Those whom switched to BE are likely only receiving Oled screens vs the “rugged housings” as it was said to cost upward of $500 more vs the +$100 over the 8k.(which seems high for oled pentile swap vs og kickstarter).
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It may be caused by the plastic cooling as PimaxUSA says but that is not the only issue. The design shape introduces severe stress risers due to the sharp angled edges.
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would you help to open a sup and our technical engineer will check the detail issue and provide you a solution
I will arrange the replacement,would you like open an sup, so that we could tracking more effectively
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