# Help Pimax 5k Plus (Yellow Light after Update)

**URL:** <https://forum.openmr.com/t/help-pimax-5k-plus-yellow-light-after-update/39039>\
**Category:** P2: 5k(+/XR)\
**Created:** [July 27, 2022, 1:58am UTC](https://forum.openmr.com/t/help-pimax-5k-plus-yellow-light-after-update/39039 "2022-07-27T01:58:17Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Isabel](https://forum.openmr.com/letter_avatar_proxy/v4/letter/i/977dab/32.png) [@Isabel](https://forum.openmr.com/u/Isabel)\
**Post date:** [July 27, 2022, 1:58am UTC](https://forum.openmr.com/t/help-pimax-5k-plus-yellow-light-after-update/39039/1 "2022-07-27T01:58:17Z")

</div>

Hi, I’m Isabel and I recently bought some used Pimax 5K+ plus, I’ve been using and testing them for a while.

Pitool had an update available, I think it was 269 and after updating the Pimax 5k+ it no longer When turning on, it stays with a flashing yellow light.

It tells me that it does not detect the HDMI/DP disconnected.

This has happened after the update, I have tried to find a way to solve the problem, I have found some files, which are to update the Pimax in DFU mode, but I have not had any luck with this, the Pimax is programmed but it returns to light yellow.

The files used were P2\_D262.dfu, 260, 264 and others, but the light keeps flashing yellow

Please, Pimax Technicians, ¿can you help me with this problem?, thanks

PimaxLog:

```auto
########HMD connected at 2022-07-27 01:16:51########

product name: Pimax P2C

bootloader Ver: R132

firmware Ver: R2.1.255.269 - id_e977219_20201112

board serial: xxxxxxxxxx0083

module serial: xxxxxxxxxx0083

product serial: xxxxxxxxxx0083

work mode: normal

panel type: panel_b5x

BoardFCT result: 0x00020000

HmdFCT result: 5000

release flag: 6000

brainwarp flag: False

panel left flick level: 0a

panel right flick level: 0a

panel left bright level: 45

panel right bright level: 45

last display state : STATE_NONE

current display state : STATE_NONE

EE Flash selftest result: 0

Current Calibrate Flag : False

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 0x080089A0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x080089C0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x080089E0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008A00: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008A20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008A40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008A60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008A80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008AA0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008AC0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008AE0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008B00: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008B20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008B40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008B60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008B80: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008BA0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008BC0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008BE0: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008C00: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008C20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008C40: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

 0x08008C60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 

####################DP LINK INFO START#########################

invalid parameter

chicago i2c read nok, maybe dp chip power off

####################DP LINK INFO END#########################

Debug mode set OK: hid !

LOOP[TRACE] 18. 8515: [DB_instance] init ok
LOOP[TRACE] 1a.38872: [EEPROM_read] EEPROM_read pos:258, size:2, val:ffff
LOOP[TRACE] 1a.31021: [pure_init] start ... 
LOOP[TRACE] 1ce.38948: [pimax_board_id_get] board ADC value 0.805664
LOOP[TRACE] 1ce.31001: [pimax_board_id_get] P2 6.0
LOOP[TRACE] 1ce.25609: [LED_Init] entry
LOOP[TRACE] 1d3.31461: [led_set_state] led state is set to 0

LOOP[TRACE] 1d4.29468: [LED_Init] exit
LOOP[TRACE] 1d4.24679: [core_init] start ... 
LOOP[TRACE] 1d5.12692: [chicago_reset] =(void), enter !
LOOP[TRACE] 1d8.39628: [chicago_set_current_state] >(state=0x00), curent_state=0x00, last_state=0x00
LOOP[TRACE] 240.38581: [panel_type_get] ADC VALUE: 710.595703; Panel type: panel_b5x
LOOP[TRACE] 240.29476: [__panel_b5x_instance] =(void), name=panel_b5x, type=0x03
LOOP[TRACE] 244.36198: [EEPROM_read] EEPROM_read pos:16, size:2, val:5a
LOOP[TRACE] 244.25862: [CHICAGO_init] out, current framrate: 90
LOOP[TRACE] 248.32626: [PANEL_DB_get_brainwarp_type] brainwarp_type is FALSE
LOOP[TRACE] 249.22746: [EEPROM_read] EEPROM_read pos:18, size:2, val:1
LOOP[TRACE] 249.12192: [dev_0_init] start ... 
LOOP[TRACE] 249. 7153: [LTR303_Init] entry
LOOP[TRACE] 334.39646: [LTR303_Init] exit
LOOP[TRACE] 334.34878: [usb_init] entry
LOOP[TRACE] 406.12673: [usb_init] exit
LOOP[TRACE] 406. 8014: [dev_1_init] start ... 
LOOP[TRACE] 408.39804: [EEPROM_read] EEPROM_read pos:260, size:2, val:55
LOOP[TRACE] 408.32504: [take_apart_init_check] entry:55
LOOP[TRACE] 408.26835: [take_apart_init_check] (=e_error_take_apart_spk) enter
LOOP[TRACE] 408.20523: [usb_init] entry
LOOP[TRACE] 408.15920: [usb_init] exit: not process
LOOP[TRACE] 409.36937: [led_set_state] led state is set to 9

LOOP[TRACE] 630.39507: [led_set_state] led state is set to 8

LOOP[TRACE] 857.39498: [led_set_state] led state is set to 9

LOOP[TRACE] a7e.39500: [led_set_state] led state is set to 8

LOOP[TRACE] ca5.39493: [led_set_state] led state is set to 9

LOOP[TRACE] ecc.39507: [led_set_state] led state is set to 8

LOOP[TRACE] 10f3.39502: [led_set_state] led state is set to 9

LOOP[TRACE] 131a.39501: [led_set_state] led state is set to 8

LOOP[TRACE] 1541.39460: [led_set_state] led state is set to 9

LOOP[TRACE] 1768.39454: [led_set_state] led state is set to 8

LOOP[TRACE] 198f.39467: [led_set_state] led state is set to 9

LOOP[TRACE] 1a13.34324: [EEPROM_read] EEPROM_read pos:8, size:2, val:2d
LOOP[TRACE] 1a14.21616: [EEPROM_read] EEPROM_read pos:10, size:2, val:2d
LOOP[TRACE] 3116.39460: [led_set_state] led state is set to 8

LOOP[TRACE] 3195.38413: [i2c_long_w] I2C1 NOK-8e:0,1-1,cause:3,cycle:3168
LOOP[TRACE] 3195.29748: [i2c_write] failed, retry to init i2c
LOOP[TRACE] 319a.23253: [i2c_long_w] I2C1 NOK-8e:0,1-1,cause:3,cycle:3164
LOOP[TRACE] 319a.14043: [i2c_write] failed, retry to init i2c
LOOP T341f: [led_set_state] led state is set to 9

LOOP T3649: [led_set_state] led state is set to 8

LOOP T3873: [led_set_state] led state is set to 9

LOOP T3a9d: [led_set_state] led state is set to 8

LOOP T3cc7: [led_set_state] led state is set to 9

LOOP T3ef1: [led_set_state] led state is set to 8

LOOP T411b: [led_set_state] led state is set to 9

LOOP T4345: [led_set_state] led state is set to 8

LOOP T456f: [led_set_state] led state is set to 9

LOOP T4799: [led_set_state] led state is set to 8

LOOP T49c3: [led_set_state] led state is set to 9

LOOP T4bed: [led_set_state] led state is set to 8

LOOP T4e17: [led_set_state] led state is set to 9

LOOP T5041: [led_set_state] led state is set to 8

LOOP T526b: [led_set_state] led state is set to 9

LOOP T5495: [led_set_state] led state is set to 8

LOOP T56bf: [led_set_state] led state is set to 9

LOOP T58e9: [led_set_state] led state is set to 8

LOOP T5b13: [led_set_state] led state is set to 9

LOOP T5d3d: [led_set_state] led state is set to 8

LOOP T5f67: [led_set_state] led state is set to 9

LOOP T6191: [led_set_state] led state is set to 8

LOOP T63bb: [led_set_state] led state is set to 9

LOOP T65e5: [led_set_state] led state is set to 8

LOOP T680f: [led_set_state] led state is set to 9

LOOP T6a39: [led_set_state] led state is set to 8

LOOP T6c63: [led_set_state] led state is set to 9

LOOP T6e8d: [led_set_state] led state is set to 8

LOOP T70b7: [led_set_state] led state is set to 9

LOOP T72e1: [led_set_state] led state is set to 8

LOOP T750b: [led_set_state] led state is set to 9

LOOP T7735: [led_set_state] led state is set to 8

LOOP T795f: [led_set_state] led state is set to 9

LOOP T7b89: [led_set_state] led state is set to 8

LOOP T7db3: [led_set_state] led state is set to 9

LOOP T7fdd: [led_set_state] led state is set to 8

LOOP T8207: [led_set_state] led state is set to 9

LOOP T8431: [led_set_state] led state is set to 8

LOOP T865b: [led_set_state] led state is set to 9

LOOP T8885: [led_set_state] led state is set to 8

LOOP T8aaf: [led_set_state] led state is set to 9

LOOP T8cd9: [led_set_state] led state is set to 8

LOOP T8f03: [led_set_state] led state is set to 9

LOOP T912d: [led_set_state] led state is set to 8

LOOP T9357: [led_set_state] led state is set to 9

LOOP T9581: [led_set_state] led state is set to 8

LOOP T97ab: [led_set_state] led state is set to 9

LOOP T99d5: [led_set_state] led state is set to 8

LOOP T9bff: [led_set_state] led state is set to 9

LOOP T9e29: [led_set_state] led state is set to 8

LOOP Ta053: [led_set_state] led state is set to 9

LOOP Ta27d: [led_set_state] led state is set to 8

LOOP Ta4a7: [led_set_state] led state is set to 9

LOOP Ta6d1: [led_set_state] led state is set to 8

LOOP Ta8fb: [led_set_state] led state is set to 9

LOOP Tab25: [led_set_state] led state is set to 8

LOOP Tad4f: [led_set_state] led state is set to 9

LOOP Taf79: [led_set_state] led state is set to 8

LOOP Tb1a3: [led_set_state] led state is set to 9

LOOP Tb3cd: [led_set_state] led state is set to 8

LOOP Tb5f7: [led_set_state] led state is set to 9

LOOP Tb821: [led_set_state] led state is set to 8

LOOP Tba4b: [led_set_state] led state is set to 9

LOOP Tbc75: [led_set_state] led state is set to 8

LOOP Tbe9f: [led_set_state] led state is set to 9

LOOP Tc0c9: [led_set_state] led state is set to 8

LOOP Tc2f3: [led_set_state] led state is set to 9

LOOP Tc51d: [led_set_state] led state is set to 8

LOOP Tc747: [led_set_state] led state is set to 9

LOOP Tc971: [led_set_state] led state is set to 8

LOOP Tcb9b: [led_set_state] led state is set to 9

LOOP Tcdc5: [led_set_state] led state is set to 8

LOOP Tcfef: [led_set_state] led state is set to 9

LOOP Td219: [led_set_state] led state is set to 8

LOOP Td443: [led_set_state] led state is set to 9

LOOP Td66d: [led_set_state] led state is set to 8

LOOP Td897: [led_set_state] led state is set to 9

LOOP Tdac1: [led_set_state] led state is set to 8

LOOP Tdceb: [led_set_state] led state is set to 9

LOOP Tdf15: [led_set_state] led state is set to 8

LOOP Te13f: [led_set_state] led state is set to 9

LOOP Te369: [led_set_state] led state is set to 8

LOOP Te593: [led_set_state] led state is set to 9

LOOP Te7bd: [led_set_state] led state is set to 8

LOOP Te9e7: [led_set_state] led state is set to 9

LOOP Tec11: [led_set_state] led state is set to 8

LOOP Tee3b: [led_set_state] led state is set to 9

LOOP Tf065: [led_set_state] led state is set to 8

LOOP Tf28f: [led_set_state] led state is set to 9

LOOP Tf4b9: [led_set_state] led state is set to 8

LOOP Tf6e3: [led_set_state] led state is set to 9

LOOP Tf90d: [led_set_state] led state is set to 8

LOOP Tfb37: [led_set_state] led state is set to 9

LOOP Tfd61: [led_set_state] led state is set to 8

LOOP Tff8b: [led_set_state] led state is set to 9

LOOP T101b5: [led_set_state] led state is set to 8

LOOP T103df: [led_set_state] led state is set to 9

LOOP T10609: [led_set_state] led state is set to 8

LOOP T10833: [led_set_state] led state is set to 9

```

---

<div class="post-metadata">

**Author:** ![hammerhead\_gal](https://forum.openmr.com/user_avatar/forum.openmr.com/hammerhead_gal/32/24859_2.png) [@hammerhead\_gal](https://forum.openmr.com/u/hammerhead_gal)\
**Post date:** [July 27, 2022, 6:34am UTC](https://forum.openmr.com/t/help-pimax-5k-plus-yellow-light-after-update/39039/2 "2022-07-27T06:34:38Z")

</div>

Hi Isabel：  
Welcome to OpenMR ! 😀 🙌  
You may need to submit a ticket to our helpdesk;[Submit a ticket : Pimax Support](https://support.pimax.com/en/support/tickets/new)  
Our technician will be help you to diagnose the tracking problem and fix it.  
If please let me know if you didn’t receive any response from our support!  
Sincerely

---

<div class="post-metadata">

**Author:** ![Isabel](https://forum.openmr.com/letter_avatar_proxy/v4/letter/i/977dab/32.png) [@Isabel](https://forum.openmr.com/u/Isabel)\
**Post date:** [July 27, 2022, 6:56am UTC](https://forum.openmr.com/t/help-pimax-5k-plus-yellow-light-after-update/39039/3 "2022-07-27T06:56:30Z")

</div>

Hello good morning, I bought this viewer from another person, I think I have no guarantee, can the technical service assist me?

The truth is that I am very worried, because I am not able to solve the problem by myself  
How should I make the ticket in my position?

Thank you for your attention

---

<div class="post-metadata">

**Author:** ![Isabel](https://forum.openmr.com/letter_avatar_proxy/v4/letter/i/977dab/32.png) [@Isabel](https://forum.openmr.com/u/Isabel)\
**Post date:** [July 27, 2022, 7:25am UTC](https://forum.openmr.com/t/help-pimax-5k-plus-yellow-light-after-update/39039/4 "2022-07-27T07:25:36Z")

</div>

Hello, I have created a Ticket:  
Pimax 5k Plus (Yellow Light after Update 269) #30085

Assigned to : Criss Wang

I am not sure that all the data is correct, but I hope you can help me and solve my problem.

---

<div class="post-metadata">

**Author:** ![hammerhead\_gal](https://forum.openmr.com/user_avatar/forum.openmr.com/hammerhead_gal/32/24859_2.png) [@hammerhead\_gal](https://forum.openmr.com/u/hammerhead_gal)\
**Post date:** [July 27, 2022, 7:45am UTC](https://forum.openmr.com/t/help-pimax-5k-plus-yellow-light-after-update/39039/5 "2022-07-27T07:45:49Z")

</div>

that’s will do .  
I 'll take a look at it with the technician and Criss will reply you later

---

<div class="post-metadata">

**Author:** ![Isabel](https://forum.openmr.com/letter_avatar_proxy/v4/letter/i/977dab/32.png) [@Isabel](https://forum.openmr.com/u/Isabel)\
**Post date:** [July 27, 2022, 7:49am UTC](https://forum.openmr.com/t/help-pimax-5k-plus-yellow-light-after-update/39039/6 "2022-07-27T07:49:00Z")

</div>

Thank you very much

---

<div class="post-metadata">

**Author:** ![Isabel](https://forum.openmr.com/letter_avatar_proxy/v4/letter/i/977dab/32.png) [@Isabel](https://forum.openmr.com/u/Isabel)\
**Post date:** [July 28, 2022, 5:01am UTC](https://forum.openmr.com/t/help-pimax-5k-plus-yellow-light-after-update/39039/7 "2022-07-28T05:01:00Z")

</div>

My problem was solved by the Pimax technical service.

Thank you hammerhead\_gal and Criss Wang for the attention you gave me.  
Thank you very much for serving me in my situation, really, thank you very much.

Now I can continue to enjoy my Pimax 5k Plus.

---

<div class="post-metadata">

**Author:** ![system](https://forum.openmr.com/uploads/default/original/2X/1/19863a63bd0f452a38669829a92f279c59ddd490.png) [@system](https://forum.openmr.com/u/system)\
**Post date:** [September 26, 2022, 5:01am UTC](https://forum.openmr.com/t/help-pimax-5k-plus-yellow-light-after-update/39039/8 "2022-09-26T05:01:26Z")

</div>

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