Yay, just received my 4K HMD today and guess what? It seems to be faulty. =(
At first everything seemed to work -relatively- fine, "just coudln´t use video mode because in video mode the whole picture was vertical and looked pretty strange (rotated by 90° I guess).
So I switched back to pimax mode (had to drag the open piplay onto my actual desktop screen…
After just like 5 minutes, while configuring Steam VR, (probably after taking the hmd on and off my head) I noticed a black bar on the right eye/lens.
It seems to vary on the actual picture though.
In some ocasions it seems that this vertical bar ist suddenly just a much brighter (backlighted) area of the screen, then again it appears to be just a dark strip.
Any chance to troubleshoot this without waiting another milennia for it to arrive from Asia?
If that´s the shutter glas in action (in the partially brighter area) then the difference without those glases would be immense!
I´ve read that thread before and I guess mine looks the same.
Would actually love to remove these parts, I´m actually a practicising IT tech with smartphones, tablets, etc. but I know that I will have dust particles (at least “some”) in there PLUS I´ll void my warranty.
Anyways, let´s wait for support, I´m pretty sure I´ll have to contact the seller via ebay then (“superglobalcentre” if anyone is familiar with them), but it was worth a try. =)
So there seems to be no support via pimax, or any other person, in this forum, which is as disappointing as (obviously) the whole build quality of this hmd.
Seriously, I can understand when single units are failing, but when you can read about people that even got their second or third replacement unit failing, then I just have to say “wow”, the quality of this things seem to be as bad as I feared.
If that´s the standard for the upcoming hmd´s from this company (which I -were- very interested in buying in the close future) then I don´t give them long until they get bancrupt. (More shipped units = even higher rma rate)
Anyways, even if this thing would´ve been functional for more than 3 or 4 minutes, I probably would`ve thought about returning or selling it, can´t hold a candle to a rift imho.
Yep always add @PIMAX-Support the @user name will send the user a direct notification. I only just noticed this thread by chance.
Please post your system specs, gpu driver version, piplay version. First 3 numbers of your serial number. & headset firmware.
While this appears to be hardware issue with the headset. Its always good to share your config as users who share similar setup may have solution depending on issue.
Now that being said coming into the weekend may need to wait a couple of days for a response.
Unfortunately there already is the newest firmware on this device.
The manual firmware upgrade didn`t work at all, because several .dll files are missing. But I guess reflashing the same firmware shouldn´t do anything. (?)
Anyways, I´ve tried a lap or two with PCARS 2 this afternoon and was instantly experiencing very poor sharpness. It´s even worse than with a Rift?
Everything was super blurry and I couldn`t see far at all?
Is this also a hardware related issue, or is -this- the kind of quality you can expect from this hmd?
Dann hätten wir auch direkt auf Deutsch schreiben können. ^^
Halte mich mal bitte auf dem Laufenden wenn du die Gläser entfernt hast, das Resultat würde mich echt interessieren.
Meine größte Befürchtung ist halt, dass du anschließend halt Staubpartikel zwischen den Linsen und dem Display haben kannst.
Ansonsten beunruhigt mich bei meinem Modell aber auch diese Unschärfe die ich beschrieben habe. Ich bekomme das Teil einfach nicht scharf gestellt, das nervt fast noch mehr als dieser Balken… Wenn die Linsen wirklich ein Problem haben und ich das Teil auseinander nehme, dann hab ich ja direkt voll verschissen. ^^
Hi guys, sorry for inconvenience. I suggest that you’d better contact the vendors and request a repair / return directly. Since it will not only break the warranty, but also may cause other new issues, please be advised.
Don’t forget to send me email: support@pimaxvr.com if you have a problem for contacting the vendors.
