Crystal Super failed firmware upgrade now not detecting or showing light

Went to upgrade firmware after upgrading to pimax play 2.0.4. Upgrade failed at 97%. Pop up instructed me to move it to another port on the PC and now the device won’t be detected at all!

This is incredibly frustrating considering how much this headset goes for. Is there anything that can be done aside for waiting on support? I’m within the 14 day window and might just return instead

@PimaxQuorra

Have you filed a support ticket?

Is the problem addressed?