Crystal light Hardware issue

Hello,

I’ ve bought a Pimax Crystal Light in August 2025, and today I am unable to attach the face interface because I discovered it is broken specifically in the left corner near the mounting pegs.

MOZA | Ticket Received - 439216Pimax crystal light Hardware issue (MOZA | Ticket reçu - 439216 Problème matériel avec l’éclairage Pimax Crystal)

I want a new one or my money back.

Regards.

Just a quick follow-up, did you receive assistance from the team?