# all **URL:** https://forum.openmr.com/c/support/all/19.md [Latest](https://forum.openmr.com/latest.md) · [Categories](https://forum.openmr.com/categories.md) · [Tags](https://forum.openmr.com/tags.md) --- ## [About the After-sales Service category \[advised\]](https://forum.openmr.com/t/about-the-after-sales-service-category-advised/13623)
**Author:** [@Sean.Huang](https://forum.openmr.com/u/Sean.Huang)\ **Replies:** 0
(Replace this first paragraph with a brief description of your new category. This guidance will appear in the category selection area, so try to keep it below 200 characters. Until you edit this description or create top… --- ## [Mirror screen ratio](https://forum.openmr.com/t/mirror-screen-ratio/48428)
**Author:** [@kristopher.ottman](https://forum.openmr.com/u/kristopher.ottman)\ **Replies:** 3\ **Last updated:** [October 19, 2026, 7:18am UTC](https://forum.openmr.com/t/mirror-screen-ratio/48428 "2026-10-19T07:18:58Z")
I like to do live streaming in VR for sim racing and noticed there is only one viewing ratio. It would be nice to be able to adjust the aspect ratio to create more optimal view for people watching. Also, I’m wondering if… --- ## [Eye tracking fails with closer facial interfaces, but the cameras see fine: proof and a request to Pimax/Tobii](https://forum.openmr.com/t/eye-tracking-fails-with-closer-facial-interfaces-but-the-cameras-see-fine-proof-and-a-request-to-pimax-tobii/43457)
**Author:** [@djules75](https://forum.openmr.com/u/djules75)\ **Replies:** 8\ **Last updated:** [October 12, 2026, 2:02pm UTC](https://forum.openmr.com/t/eye-tracking-fails-with-closer-facial-interfaces-but-the-cameras-see-fine-proof-and-a-request-to-pimax-tobii/43457 "2026-10-12T14:02:34Z")
TL;DR: With a facial interface that brings the eyes closer to the lenses, Tobii eye tracking on the Crystal Super mostly stops working. The eye cameras still see the pupils perfectly; Tobii’s processing rejects the sampl… --- ## [\[BUG\]\[Crystal OG\] Pimax Play 2.0.4 Index controllers emulation dont work/ no finger tracking and haptics](https://forum.openmr.com/t/bug-crystal-og-pimax-play-2-0-4-index-controllers-emulation-dont-work-no-finger-tracking-and-haptics/43443)
**Author:** [@frofitter](https://forum.openmr.com/u/frofitter)\ **Replies:** 3\ **Last updated:** [October 8, 2026, 9:38am UTC](https://forum.openmr.com/t/bug-crystal-og-pimax-play-2-0-4-index-controllers-emulation-dont-work-no-finger-tracking-and-haptics/43443 "2026-10-08T09:38:43Z")
Pimax Crystal OG - after upgrading from 1.X to Pimax Play 2.0.4 Index controllers emulation dont work. Fingers are not tracking on Pimax controllers. Haptic feedback don’t work etc. --- ## [Pimax Play EVO 2.0/Pimax Play 2.0.4](https://forum.openmr.com/t/pimax-play-evo-2-0-pimax-play-2-0-4/43427)
**Author:** [@Ollie](https://forum.openmr.com/u/Ollie)\ **Replies:** 11\ **Last updated:** [September 30, 2026, 6:55am UTC](https://forum.openmr.com/t/pimax-play-evo-2-0-pimax-play-2-0-4/43427 "2026-09-30T06:55:21Z")
Very happy with PP 2.0.4, so nothing to else to say or question. However, regarding EVO 2.0, while I really like this new interface and layout, there is no way to set configurations per app, as far as I can see - unless … --- ## [Pimax Crystal Airlink Firmware Update: Delayed Access and Lack of Communication](https://forum.openmr.com/t/pimax-crystal-airlink-firmware-update-delayed-access-and-lack-of-communication/43375)
**Author:** [@IHaveBadWifi](https://forum.openmr.com/u/IHaveBadWifi)\ **Replies:** 4\ **Last updated:** [August 27, 2026, 2:57am UTC](https://forum.openmr.com/t/pimax-crystal-airlink-firmware-update-delayed-access-and-lack-of-communication/43375 "2026-08-27T02:57:42Z")
I was informed that I would be given access to the Pimax Crystal Airlink firmware update on Friday, August 7th. However, it is now Sunday, August 16th, and I still have not received access to the update or been given a c… --- ## [Feature Request: Advanced Quad Views Center Rendering](https://forum.openmr.com/t/feature-request-advanced-quad-views-center-rendering/43310)
**Author:** [@simracer109109](https://forum.openmr.com/u/simracer109109)\ **Replies:** 1\ **Last updated:** [August 7, 2026, 4:50am UTC](https://forum.openmr.com/t/feature-request-advanced-quad-views-center-rendering/43310 "2026-08-07T04:50:50Z")
Hello! As a sim racer, I like the FOV crop for the performance, but I lose immersion with it. Center view rendering is great for some tasks, but for sim racing, I want to keep horizontal sharp FOV. I think a great sol… --- ## [Screen Mirror Improvements](https://forum.openmr.com/t/screen-mirror-improvements/43288)
**Author:** [@caboose](https://forum.openmr.com/u/caboose)\ **Replies:** 2\ **Last updated:** [August 3, 2026, 8:20pm UTC](https://forum.openmr.com/t/screen-mirror-improvements/43288 "2026-08-03T20:20:28Z")
The screen mirror in general is awesome, however it could be improved in a few ways: Currently, it doesn’t render the whole image into a 4K display. It would be great if there were a way to have it zoomed/cropped, so th… --- ## [Pimax Youtube fanboys are pissing me off](https://forum.openmr.com/t/pimax-youtube-fanboys-are-pissing-me-off/43045)
**Author:** [@Brightonuk](https://forum.openmr.com/u/Brightonuk)\ **Replies:** 18\ **Last updated:** [May 14, 2026, 10:14am UTC](https://forum.openmr.com/t/pimax-youtube-fanboys-are-pissing-me-off/43045 "2026-05-14T10:14:29Z")
Well I know I’m not alone when becoming more and more frustrated with the Pimax promises on delivery times that come and go. They have over $2k of our money and all we get is Youtube fanboys with their gifted headsets s… --- ## [Pimax Play Open XR](https://forum.openmr.com/t/pimax-play-open-xr/42306)
**Author:** [@Gozer\_VR](https://forum.openmr.com/u/Gozer_VR)\ **Replies:** 0\ **Last updated:** [October 6, 2025, 8:15am UTC](https://forum.openmr.com/t/pimax-play-open-xr/42306 "2025-10-06T08:15:50Z")
Since I have the Crystal Light, I tried to switch Open XR runtime as Pimax Play, but I always faced problems. In detail, Alien Rogue Incursion, Of Lies and Rain, Metro Awakening, for example, they all show problems with… --- ## [Suggest for next headsets: Individual lenses](https://forum.openmr.com/t/suggest-for-next-headsets-individual-lenses/41221)
**Author:** [@Petrokl](https://forum.openmr.com/u/Petrokl)\ **Replies:** 12\ **Last updated:** [October 23, 2023, 9:45pm UTC](https://forum.openmr.com/t/suggest-for-next-headsets-individual-lenses/41221 "2023-10-23T21:45:08Z")
BigScreen Beyond provide Individual Mask, i think it is good idea. Anyway we buy cloth/shoes for our sizes. Need go further: provide individual lenses. For example for 3 types of IPD: small, middle, large. (May be eve… --- ## [Pimax Pitool Tundra Incompatibility Issue](https://forum.openmr.com/t/pimax-pitool-tundra-incompatibility-issue/38001)
**Author:** [@vulcan78](https://forum.openmr.com/u/vulcan78)\ **Replies:** 10\ **Last updated:** [April 2, 2022, 10:06pm UTC](https://forum.openmr.com/t/pimax-pitool-tundra-incompatibility-issue/38001 "2022-04-02T22:06:14Z")
I’m already on 274, reinstalled twice in an attempt to rule out a bad install. Pimax customer service confirms it’s a problem. How long does it take to fix something this simple? We are going on a month now. I am unable… --- ## [New type of Pimax MAS Hinge?](https://forum.openmr.com/t/new-type-of-pimax-mas-hinge/37301)
**Author:** [@thenic123](https://forum.openmr.com/u/thenic123)\ **Replies:** 5\ **Last updated:** [October 25, 2021, 11:45am UTC](https://forum.openmr.com/t/new-type-of-pimax-mas-hinge/37301 "2021-10-25T11:45:26Z")
The reason I’m making this thread is I’m getting tried of the side to side wobble that the Pimax MAS produces while turning my head left and right. I’m having to find that I have to crank down on that dial to get it some… --- ## [Doman Chen is a Hero of a Customer Support Rep!](https://forum.openmr.com/t/doman-chen-is-a-hero-of-a-customer-support-rep/36360)
**Author:** [@MikeJeffries](https://forum.openmr.com/u/MikeJeffries)\ **Replies:** 11\ **Last updated:** [July 21, 2021, 9:54am UTC](https://forum.openmr.com/t/doman-chen-is-a-hero-of-a-customer-support-rep/36360 "2021-07-21T09:54:32Z")
Many of you may know that about 3-4 months ago an issue started popping up on my 8kx and ive been documenting it in the forums on my journey to figuring out the root cause of the issue In the mean time, I’ve had a suppo… --- ## [Can't vote in the polls on weekly update](https://forum.openmr.com/t/cant-vote-in-the-polls-on-weekly-update/36269)
**Author:** [@DrWilken](https://forum.openmr.com/u/DrWilken)\ **Replies:** 4\ **Last updated:** [June 11, 2021, 5:31am UTC](https://forum.openmr.com/t/cant-vote-in-the-polls-on-weekly-update/36269 "2021-06-11T05:31:47Z")
Hi @PimaxQuorra. It seems I can’t poll in the weekly update: https://community.openmr.ai/t/update-11th-june-2021/36267 --- ## [Doom 3 BFG Edition](https://forum.openmr.com/t/doom-3-bfg-edition/35693)
**Author:** [@RaiN274](https://forum.openmr.com/u/RaiN274)\ **Replies:** 0\ **Last updated:** [April 2, 2021, 10:46pm UTC](https://forum.openmr.com/t/doom-3-bfg-edition/35693 "2021-04-02T22:46:21Z")
Just played doom 3 resurrection of evil in vr with the pimax xr oled ( V1.0.1.180.Beta) with Black level “pure black” + large fov with pp on (rtx 3090) and it was one of the best experiences I ve ever had in vr Thank y… --- ## [VAT TAX reminder email from Pimax legal departments](https://forum.openmr.com/t/vat-tax-reminder-email-from-pimax-legal-departments/33790)
**Author:** [@oysta1109](https://forum.openmr.com/u/oysta1109)\ **Replies:** 9\ **Last updated:** [December 10, 2020, 12:41pm UTC](https://forum.openmr.com/t/vat-tax-reminder-email-from-pimax-legal-departments/33790 "2020-12-10T12:41:40Z")
Received one of those today in my email. Problem is that, I’ve already paid it, replied email to let Pimax know it’s paid, and how it was paid. Can’t say I feel pleased as previous communications seem to have went into… --- ## [Pimax 8k X and Pimax lenses in general. Pimax please put your main focus on lenses and sweet spot. Not pushing out HMD after HMD](https://forum.openmr.com/t/pimax-8k-x-and-pimax-lenses-in-general-pimax-please-put-your-main-focus-on-lenses-and-sweet-spot-not-pushing-out-hmd-after-hmd/33160)
**Author:** [@Trigen](https://forum.openmr.com/u/Trigen)\ **Replies:** 54\ **Last updated:** [November 22, 2020, 11:39pm UTC](https://forum.openmr.com/t/pimax-8k-x-and-pimax-lenses-in-general-pimax-please-put-your-main-focus-on-lenses-and-sweet-spot-not-pushing-out-hmd-after-hmd/33160 "2020-11-22T23:39:17Z")
So I think we all agree that while the HMD’s are good the lenses are not. The sweet spot is to far apart for most and clarity in the center of the image or both eyes is not possible to obtain. In the 8k X this is very a… --- ## [Answer the question pimax! KDMAS Update](https://forum.openmr.com/t/answer-the-question-pimax-kdmas-update/33129)
**Author:** [@Hudnutz](https://forum.openmr.com/u/Hudnutz)\ **Replies:** 11\ **Last updated:** [November 21, 2020, 2:45pm UTC](https://forum.openmr.com/t/answer-the-question-pimax-kdmas-update/33129 "2020-11-21T14:45:16Z")
@PimaxUSA @PimaxQuorra @Miracle…anyone Hello, It might have occurred that I am a bit flustered seeing the title to this post. Back in October 2019 (over a year ago) customers (including myself) pre-ordered the MAS or… --- ## [So, you can't buy old style gasket or soft trap for 8KX](https://forum.openmr.com/t/so-you-cant-buy-old-style-gasket-or-soft-trap-for-8kx/32643)
**Author:** [@Japo](https://forum.openmr.com/u/Japo)\ **Replies:** 4\ **Last updated:** [October 29, 2020, 8:05pm UTC](https://forum.openmr.com/t/so-you-cant-buy-old-style-gasket-or-soft-trap-for-8kx/32643 "2020-10-29T20:05:05Z")
The new MAS and comfort kit just does not fit me. I can’t use my 8KX with those. I got the same problem as many others with right eye out of focus, blurry image etc. I can get quite decent picture quality if I use old … --- ## [Guide post move means no more replies](https://forum.openmr.com/t/guide-post-move-means-no-more-replies/32511)
**Author:** [@Octofox](https://forum.openmr.com/u/Octofox)\ **Replies:** 4\ **Last updated:** [October 22, 2020, 2:36pm UTC](https://forum.openmr.com/t/guide-post-move-means-no-more-replies/32511 "2020-10-22T14:36:16Z")
@NextGenVR @neal\_white\_iii Neal’s guide here: https://community.openmr.ai/t/tips-for-getting-the-most-out-of-your-8kx/32487/1 Now that you have moved it, replies are no longer possible. --- ## [Can you guys add some cool animations or an option for starting pimax experience with a bang](https://forum.openmr.com/t/can-you-guys-add-some-cool-animations-or-an-option-for-starting-pimax-experience-with-a-bang/32066)
**Author:** [@B-Tech](https://forum.openmr.com/u/B-Tech)\ **Replies:** 3\ **Last updated:** [October 7, 2020, 9:03pm UTC](https://forum.openmr.com/t/can-you-guys-add-some-cool-animations-or-an-option-for-starting-pimax-experience-with-a-bang/32066 "2020-10-07T21:03:08Z")
@SweViver An option in pimax experience maybe to start up with an image or maybe custom startup animation or pause screens? Some people just wanna link start from sao or see something cool when diving into the virtual wo… --- ## [Pimax 8kx not recieved](https://forum.openmr.com/t/pimax-8kx-not-recieved/31227)
**Author:** [@B-Tech](https://forum.openmr.com/u/B-Tech)\ **Replies:** 3\ **Last updated:** [September 17, 2020, 10:58pm UTC](https://forum.openmr.com/t/pimax-8kx-not-recieved/31227 "2020-09-17T22:58:04Z")
@heliosurge I need to dm qourra for my 8kx order not recieved but i cant since im not a level 1 user, can you bump me up thanks --- ## [Pimax I hope you haven't actually made these](https://forum.openmr.com/t/pimax-i-hope-you-havent-actually-made-these/30735)
**Author:** [@Octofox](https://forum.openmr.com/u/Octofox)\ **Replies:** 10\ **Last updated:** [September 10, 2020, 3:18am UTC](https://forum.openmr.com/t/pimax-i-hope-you-havent-actually-made-these/30735 "2020-09-10T03:18:26Z")
“Disscount card” How many disses have you counted? Must be quite a lot by now :joy: Just seen it on the website https://www.pimax.com/. I saw there was a card before, but didn’t notice this. Edit: clicking on the l… --- ## [Advantage to updating firmware Pimax 5k +](https://forum.openmr.com/t/advantage-to-updating-firmware-pimax-5k/30633)
**Author:** [@Sidekick1](https://forum.openmr.com/u/Sidekick1)\ **Replies:** 3\ **Last updated:** [September 7, 2020, 2:16pm UTC](https://forum.openmr.com/t/advantage-to-updating-firmware-pimax-5k/30633 "2020-09-07T14:16:43Z")
Hello, I am use my Pimax 5k + 95% of the time with DCS. I have things tweaked and am getting very nice framerates with my high end system. I am currently running .262 Pitool but my firmware is still .255 (serial 203).… --- ## [Housing Issue Reports (cracks, imperfections etc.)](https://forum.openmr.com/t/housing-issue-reports-cracks-imperfections-etc/17203)
**Author:** [@Frc](https://forum.openmr.com/u/Frc)\ **Replies:** 957\ **Last updated:** [July 31, 2020, 8:32am UTC](https://forum.openmr.com/t/housing-issue-reports-cracks-imperfections-etc/17203 "2020-07-31T08:32:54Z")
@PimaxUSA @Pimax-Support Hi, after only a few weeks my 5k+ Headset that was in pristine condition when received developed cracks on the side of the front panel case. (in 3-4 places) It was only slightly use and taken g… --- ## [Half - Life 2 VR (Garry's mod)](https://forum.openmr.com/t/half-life-2-vr-garrys-mod/24276)
**Author:** [@Century](https://forum.openmr.com/u/Century)\ **Replies:** 20\ **Last updated:** [July 29, 2020, 5:37pm UTC](https://forum.openmr.com/t/half-life-2-vr-garrys-mod/24276 "2020-07-29T17:37:33Z")
Has anyone tried Garry’s mod for Half Life 2? It looks good, the controllers are working :beers: Implementation is not easy at first glance… --- ## [Anyone using with 3 or 4 base stations with Pimax 5k+?](https://forum.openmr.com/t/anyone-using-with-3-or-4-base-stations-with-pimax-5k/21832)
**Author:** [@xairrick](https://forum.openmr.com/u/xairrick)\ **Replies:** 5\ **Last updated:** [September 2, 2019, 3:17pm UTC](https://forum.openmr.com/t/anyone-using-with-3-or-4-base-stations-with-pimax-5k/21832 "2019-09-02T15:17:39Z")
When using 2.0 Lighthouses, I’m wondering if the Pimax 5k+ will work with 3 or 4 base stations? --- ## [Anyone used the Pimax's Hotswap Service?](https://forum.openmr.com/t/anyone-used-the-pimaxs-hotswap-service/26232)
**Author:** [@Leonardo](https://forum.openmr.com/u/Leonardo)\ **Replies:** 10\ **Last updated:** [April 15, 2020, 1:14pm UTC](https://forum.openmr.com/t/anyone-used-the-pimaxs-hotswap-service/26232 "2020-04-15T13:14:02Z")
Hello community :slight\_smile: My headset cracked (but is still working) and I would like to RMA. Since it’s my only vr headset and I can’t live without one, the wonderful Vivi from customer service offered me to use ho… --- ## [Could I get back the normal font on the forum?](https://forum.openmr.com/t/could-i-get-back-the-normal-font-on-the-forum/26604)
**Author:** [@risa2000](https://forum.openmr.com/u/risa2000)\ **Replies:** 2\ **Last updated:** [March 26, 2020, 12:07pm UTC](https://forum.openmr.com/t/could-i-get-back-the-normal-font-on-the-forum/26604 "2020-03-26T12:07:20Z")
It hurts my eye when reading and is even more difficult for writing. [Next page](https://forum.openmr.com/c/support/all/19.md?page=1)