# Feedback **URL:** https://forum.openmr.com/c/support/5.md [Latest](https://forum.openmr.com/latest.md) · [Categories](https://forum.openmr.com/categories.md) · [Tags](https://forum.openmr.com/tags.md) --- ## [Doman Chen, the support's secret hero](https://forum.openmr.com/t/doman-chen-the-supports-secret-hero/30425)
**Author:** [@patou1309](https://forum.openmr.com/u/patou1309)\ **Replies:** 7\ **Last updated:** [June 29, 2021, 7:46am UTC](https://forum.openmr.com/t/doman-chen-the-supports-secret-hero/30425 "2021-06-29T07:46:07Z")
I have read a lot of discussion on various debug procedures to addresse several possible problems. Pimax system is a must, but the global complexity of Pitool is huge. So, if anybody has a problem, instead of spending … --- ## [Customer Service](https://forum.openmr.com/t/customer-service/14)
**Author:** [@Lison](https://forum.openmr.com/u/Lison)\ **Replies:** 1\ **Last updated:** [September 8, 2016, 11:49am UTC](https://forum.openmr.com/t/customer-service/14 "2016-09-08T11:49:26Z")
Need support? Contact us via https://work.pimaxvr.com:8080/servicedesk/customer/portal/5 or shot an email to support@pimaxvr.com https://www.youtube.com/watch?v=jRBFBTVlD8k&feature=youtu.be Support Center in North Ame… --- ## [Mirror screen ratio](https://forum.openmr.com/t/mirror-screen-ratio/48428)
**Author:** [@kristopher.ottman](https://forum.openmr.com/u/kristopher.ottman)\ **Replies:** 3\ **Last updated:** [October 19, 2026, 7:18am UTC](https://forum.openmr.com/t/mirror-screen-ratio/48428 "2026-10-19T07:18:58Z")
I like to do live streaming in VR for sim racing and noticed there is only one viewing ratio. It would be nice to be able to adjust the aspect ratio to create more optimal view for people watching. Also, I’m wondering if… --- ## [Eye tracking fails with closer facial interfaces, but the cameras see fine: proof and a request to Pimax/Tobii](https://forum.openmr.com/t/eye-tracking-fails-with-closer-facial-interfaces-but-the-cameras-see-fine-proof-and-a-request-to-pimax-tobii/43457)
**Author:** [@djules75](https://forum.openmr.com/u/djules75)\ **Replies:** 8\ **Last updated:** [October 12, 2026, 2:02pm UTC](https://forum.openmr.com/t/eye-tracking-fails-with-closer-facial-interfaces-but-the-cameras-see-fine-proof-and-a-request-to-pimax-tobii/43457 "2026-10-12T14:02:34Z")
TL;DR: With a facial interface that brings the eyes closer to the lenses, Tobii eye tracking on the Crystal Super mostly stops working. The eye cameras still see the pupils perfectly; Tobii’s processing rejects the sampl… --- ## [Issue in Pimax OpenXR runtime causing VRAM overhead with OFXR](https://forum.openmr.com/t/issue-in-pimax-openxr-runtime-causing-vram-overhead-with-ofxr/43469)
**Author:** [@djules75](https://forum.openmr.com/u/djules75)\ **Replies:** 3\ **Last updated:** [October 9, 2026, 6:38am UTC](https://forum.openmr.com/t/issue-in-pimax-openxr-runtime-causing-vram-overhead-with-ofxr/43469 "2026-10-09T06:38:54Z")
This issue is for Pimax to fix a problem with Pimax OpenXR that will cause VRAM usage from OFXR to almost double. The current work-around is to use sboys3 SteamVR driver instead. Summary The Pimax OpenXR runtime alloca… --- ## [\[BUG\]\[Crystal OG\] Pimax Play 2.0.4 Index controllers emulation dont work/ no finger tracking and haptics](https://forum.openmr.com/t/bug-crystal-og-pimax-play-2-0-4-index-controllers-emulation-dont-work-no-finger-tracking-and-haptics/43443)
**Author:** [@frofitter](https://forum.openmr.com/u/frofitter)\ **Replies:** 3\ **Last updated:** [October 8, 2026, 9:38am UTC](https://forum.openmr.com/t/bug-crystal-og-pimax-play-2-0-4-index-controllers-emulation-dont-work-no-finger-tracking-and-haptics/43443 "2026-10-08T09:38:43Z")
Pimax Crystal OG - after upgrading from 1.X to Pimax Play 2.0.4 Index controllers emulation dont work. Fingers are not tracking on Pimax controllers. Haptic feedback don’t work etc. --- ## [Dream Air image morphing and Fish Eye style views](https://forum.openmr.com/t/dream-air-image-morphing-and-fish-eye-style-views/43466)
**Author:** [@Firelance](https://forum.openmr.com/u/Firelance)\ **Replies:** 4\ **Last updated:** [October 4, 2026, 3:23am UTC](https://forum.openmr.com/t/dream-air-image-morphing-and-fish-eye-style-views/43466 "2026-10-04T03:23:45Z")
Recently picked up a dream air and wondering if this is a result of the pancake lenses, IPD not dialing in or a symptom of Oled panels. I’m finding it a little hard to describe but wonder if anyone else has had a simila… --- ## [Pimax Play EVO 2.0/Pimax Play 2.0.4](https://forum.openmr.com/t/pimax-play-evo-2-0-pimax-play-2-0-4/43427)
**Author:** [@Ollie](https://forum.openmr.com/u/Ollie)\ **Replies:** 11\ **Last updated:** [September 30, 2026, 6:55am UTC](https://forum.openmr.com/t/pimax-play-evo-2-0-pimax-play-2-0-4/43427 "2026-09-30T06:55:21Z")
Very happy with PP 2.0.4, so nothing to else to say or question. However, regarding EVO 2.0, while I really like this new interface and layout, there is no way to set configurations per app, as far as I can see - unless … --- ## [Eye tracking issue when eyes are closer to the lenses (Super OLED)](https://forum.openmr.com/t/eye-tracking-issue-when-eyes-are-closer-to-the-lenses-super-oled/43409)
**Author:** [@djules75](https://forum.openmr.com/u/djules75)\ **Replies:** 8\ **Last updated:** [September 30, 2026, 4:12am UTC](https://forum.openmr.com/t/eye-tracking-issue-when-eyes-are-closer-to-the-lenses-super-oled/43409 "2026-09-30T04:12:58Z")
Eye tracking does not work, or barely works after I improve the facial interface. With stock, my eyes were further by the FOV wasn’t great. Now I am enjoying the full FOV of the headset and better comfort but eye trackin… --- ## [Sudden head-tracking jitter: a hidden tracking map, and no way to reset it](https://forum.openmr.com/t/sudden-head-tracking-jitter-a-hidden-tracking-map-and-no-way-to-reset-it/43460)
**Author:** [@djules75](https://forum.openmr.com/u/djules75)\ **Replies:** 0\ **Last updated:** [September 29, 2026, 8:50am UTC](https://forum.openmr.com/t/sudden-head-tracking-jitter-a-hidden-tracking-map-and-no-way-to-reset-it/43460 "2026-09-29T08:50:18Z")
Setup: Crystal Super (Micro-OLED), RTX 5090, Pimax EVO 1.0.1 with the Pimax OpenXR runtime, SLAM tracking version Pimax\_SLAM\_1.9.9.8. The game was MSFS 2024, but the problem wasn’t specific to it. Symptom: It appeared s… --- ## [Pimax Crystal Airlink Firmware Update: Delayed Access and Lack of Communication](https://forum.openmr.com/t/pimax-crystal-airlink-firmware-update-delayed-access-and-lack-of-communication/43375)
**Author:** [@IHaveBadWifi](https://forum.openmr.com/u/IHaveBadWifi)\ **Replies:** 4\ **Last updated:** [August 27, 2026, 2:57am UTC](https://forum.openmr.com/t/pimax-crystal-airlink-firmware-update-delayed-access-and-lack-of-communication/43375 "2026-08-27T02:57:42Z")
I was informed that I would be given access to the Pimax Crystal Airlink firmware update on Friday, August 7th. However, it is now Sunday, August 16th, and I still have not received access to the update or been given a c… --- ## [Feature Request: Advanced Quad Views Center Rendering](https://forum.openmr.com/t/feature-request-advanced-quad-views-center-rendering/43310)
**Author:** [@simracer109109](https://forum.openmr.com/u/simracer109109)\ **Replies:** 1\ **Last updated:** [August 7, 2026, 4:50am UTC](https://forum.openmr.com/t/feature-request-advanced-quad-views-center-rendering/43310 "2026-08-07T04:50:50Z")
Hello! As a sim racer, I like the FOV crop for the performance, but I lose immersion with it. Center view rendering is great for some tasks, but for sim racing, I want to keep horizontal sharp FOV. I think a great sol… --- ## [Screen Mirror Improvements](https://forum.openmr.com/t/screen-mirror-improvements/43288)
**Author:** [@caboose](https://forum.openmr.com/u/caboose)\ **Replies:** 2\ **Last updated:** [August 3, 2026, 8:20pm UTC](https://forum.openmr.com/t/screen-mirror-improvements/43288 "2026-08-03T20:20:28Z")
The screen mirror in general is awesome, however it could be improved in a few ways: Currently, it doesn’t render the whole image into a 4K display. It would be great if there were a way to have it zoomed/cropped, so th… --- ## [Please fix eye tracking calibration app for SteamVR](https://forum.openmr.com/t/please-fix-eye-tracking-calibration-app-for-steamvr/43270)
**Author:** [@Xender](https://forum.openmr.com/u/Xender)\ **Replies:** 3\ **Last updated:** [July 27, 2026, 9:08am UTC](https://forum.openmr.com/t/please-fix-eye-tracking-calibration-app-for-steamvr/43270 "2026-07-27T09:08:51Z")
Eye tracking calibraton app is not working properly in SteamVR environment. So if someone is using PimaxEVO with OpenPort and Sboys3 driver, switch to PimaxPlay and default Pimax env is necessary for calibration. This i… --- ## [Recenter Headset with shortcut](https://forum.openmr.com/t/recenter-headset-with-shortcut/1926)
**Author:** [@pimax\_fr](https://forum.openmr.com/u/pimax_fr)\ **Replies:** 7\ **Last updated:** [July 24, 2026, 3:02am UTC](https://forum.openmr.com/t/recenter-headset-with-shortcut/1926 "2026-07-24T03:02:27Z")
Hello, for now i m using a old Piplay the 1.1.92 So i want a shortcut to recenter automaticly my headset, because ingame, the headset move to fastly. and with piplay 1.2.53 u can remove the headset clic on recenter on… --- ## [Pimax Youtube fanboys are pissing me off](https://forum.openmr.com/t/pimax-youtube-fanboys-are-pissing-me-off/43045)
**Author:** [@Brightonuk](https://forum.openmr.com/u/Brightonuk)\ **Replies:** 18\ **Last updated:** [May 14, 2026, 10:14am UTC](https://forum.openmr.com/t/pimax-youtube-fanboys-are-pissing-me-off/43045 "2026-05-14T10:14:29Z")
Well I know I’m not alone when becoming more and more frustrated with the Pimax promises on delivery times that come and go. They have over $2k of our money and all we get is Youtube fanboys with their gifted headsets s… --- ## [Allow for using index controllers while using OG Crystal Wirelessly](https://forum.openmr.com/t/allow-for-using-index-controllers-while-using-og-crystal-wirelessly/43013)
**Author:** [@estrov](https://forum.openmr.com/u/estrov)\ **Replies:** 12\ **Last updated:** [April 23, 2026, 9:48am UTC](https://forum.openmr.com/t/allow-for-using-index-controllers-while-using-og-crystal-wirelessly/43013 "2026-04-23T09:48:34Z")
When using the OG Crystal (Wired) without the lighthouse faceplate, it is possible to use watchman dongles and basestations to connect index controllers to steamvr. When connecting using the new wireless mode, this isnt … --- ## [Decouple mouse from controller pointer on virtual desktop - Pimax Crystal Super](https://forum.openmr.com/t/decouple-mouse-from-controller-pointer-on-virtual-desktop-pimax-crystal-super/42747)
**Author:** [@Xender](https://forum.openmr.com/u/Xender)\ **Replies:** 4\ **Last updated:** [April 1, 2026, 6:46am UTC](https://forum.openmr.com/t/decouple-mouse-from-controller-pointer-on-virtual-desktop-pimax-crystal-super/42747 "2026-04-01T06:46:57Z")
I can’t decouple the mouse cursor from the controller pointer. It is annoying. If the controller is out of the desktop or only the mouse is moving, it should take control. I’m using VR only in my sim rig, so I need cont… --- ## [Steam VR and Pimax Play Beta 2.0](https://forum.openmr.com/t/steam-vr-and-pimax-play-beta-2-0/42641)
**Author:** [@Ollie](https://forum.openmr.com/u/Ollie)\ **Replies:** 3\ **Last updated:** [January 27, 2026, 7:00am UTC](https://forum.openmr.com/t/steam-vr-and-pimax-play-beta-2-0/42641 "2026-01-27T07:00:08Z")
I installed Steam VR yesterday for the first time to play IL2 on Steam. I have DCS and MSFS standalone. After running IL2 on Steam VR I could not get into DCS or MSFS properly after “Start Game”: all I saw was an out-of-… --- ## [New Pimax Crystal Super UW Jitter and Lag with Head Movement](https://forum.openmr.com/t/new-pimax-crystal-super-uw-jitter-and-lag-with-head-movement/42519)
**Author:** [@urazyjazzy](https://forum.openmr.com/u/urazyjazzy)\ **Replies:** 13\ **Last updated:** [January 2, 2026, 1:18am UTC](https://forum.openmr.com/t/new-pimax-crystal-super-uw-jitter-and-lag-with-head-movement/42519 "2026-01-02T01:18:28Z")
I have just received my Pimax Super UW and got into my MSFS 2024 and started seeing jitters and Lag when I move my had despite that my FPS is high. These jitters are almost like double vision and has nothing to do with… --- ## [Pimax play 1.43.1 - Quad views issue](https://forum.openmr.com/t/pimax-play-1-43-1-quad-views-issue/42337)
**Author:** [@BrziJoe](https://forum.openmr.com/u/BrziJoe)\ **Replies:** 3\ **Last updated:** [November 10, 2025, 2:32am UTC](https://forum.openmr.com/t/pimax-play-1-43-1-quad-views-issue/42337 "2025-11-10T02:32:55Z")
I never had problems with quad views before (mbucchias version), and lately I was using pimax play QV without issues too. Yesterday I bought some new games, and now some serious issues with pimax QV become visible: the… --- ## [Issue with incorrect display in UE5 VR Preview](https://forum.openmr.com/t/issue-with-incorrect-display-in-ue5-vr-preview/42314)
**Author:** [@testman102040](https://forum.openmr.com/u/testman102040)\ **Replies:** 2\ **Last updated:** [October 10, 2025, 9:01am UTC](https://forum.openmr.com/t/issue-with-incorrect-display-in-ue5-vr-preview/42314 "2025-10-10T09:01:07Z")
I am currently looking to develop VR software in the following environment: ・Windows 11 Pro 24H2 ・Unreal Engine 5.3.2 ・Pimax Play 1.42.1 ・Pimax Crystal Light However, when attempting VR preview, the correct screen d… --- ## [Pimax Play Open XR](https://forum.openmr.com/t/pimax-play-open-xr/42306)
**Author:** [@Gozer\_VR](https://forum.openmr.com/u/Gozer_VR)\ **Replies:** 0\ **Last updated:** [October 6, 2025, 8:15am UTC](https://forum.openmr.com/t/pimax-play-open-xr/42306 "2025-10-06T08:15:50Z")
Since I have the Crystal Light, I tried to switch Open XR runtime as Pimax Play, but I always faced problems. In detail, Alien Rogue Incursion, Of Lies and Rain, Metro Awakening, for example, they all show problems with… --- ## [Very Frustrated With Shipping](https://forum.openmr.com/t/very-frustrated-with-shipping/42228)
**Author:** [@Jarhead0331](https://forum.openmr.com/u/Jarhead0331)\ **Replies:** 10\ **Last updated:** [August 22, 2025, 8:18pm UTC](https://forum.openmr.com/t/very-frustrated-with-shipping/42228 "2025-08-22T20:18:01Z")
I ordered my Super in April based on the understanding that it would ship in June. I’m ok with delays and I expected them, but its now the middle of August and I feel like I’m being jerked around. First, after checking … --- ## [UDCAP gloves do not work with PiMAX](https://forum.openmr.com/t/udcap-gloves-do-not-work-with-pimax/42005)
**Author:** [@Emulated](https://forum.openmr.com/u/Emulated)\ **Replies:** 6\ **Last updated:** [July 10, 2025, 6:42pm UTC](https://forum.openmr.com/t/udcap-gloves-do-not-work-with-pimax/42005 "2025-07-10T18:42:21Z")
I bought gloves with finger tracking and they do not work on steam with pimax headsets very dissapointing per usual with pimax. --- ## [Sword controller blinking red](https://forum.openmr.com/t/sword-controller-blinking-red/41895)
**Author:** [@sikjar](https://forum.openmr.com/u/sikjar)\ **Replies:** 3\ **Last updated:** [April 10, 2025, 12:31am UTC](https://forum.openmr.com/t/sword-controller-blinking-red/41895 "2025-04-10T00:31:43Z")
The LED on my left Sword controller briefly lights up in blue, and then starts blinking red when I turn it on. It doesn’t show up in PiTool or SteamVR, but it does connect when I try the ‘pairing’ function. But as soon a… --- ## [Trackers dropping all the time after 5 minutes of being idle](https://forum.openmr.com/t/trackers-dropping-all-the-time-after-5-minutes-of-being-idle/41725)
**Author:** [@Emulated](https://forum.openmr.com/u/Emulated)\ **Replies:** 13\ **Last updated:** [November 1, 2024, 3:32am UTC](https://forum.openmr.com/t/trackers-dropping-all-the-time-after-5-minutes-of-being-idle/41725 "2024-11-01T03:32:52Z")
On the newest update pimax appears to be overriding my steam VR settings and turning my trackers off after 5 minutes of sitting idle this basically makes it so I cant play vr games, this needs to be fixed ASAP, huge huge… --- ## [\[RESOLVED\]Pimax 5K+ diagnose 10600 displayport not detected](https://forum.openmr.com/t/resolved-pimax-5k-diagnose-10600-displayport-not-detected/24674)
**Author:** [@C-Dric](https://forum.openmr.com/u/C-Dric)\ **Replies:** 85\ **Last updated:** [September 15, 2024, 9:46pm UTC](https://forum.openmr.com/t/resolved-pimax-5k-diagnose-10600-displayport-not-detected/24674 "2024-09-15T21:46:33Z")
Hello everyone, i receved my 5K+ today at 2PM, it is now midnight and i havn’t found the solution. Tried many tips from the forum : Switch usb / displayports Unistall/reinstall pitool, 129, 180, 197 etc. Unistall Ocul… --- ## [Pimax 8KX (model 2075) doesn't work with 7900XTX](https://forum.openmr.com/t/pimax-8kx-model-2075-doesnt-work-with-7900xtx/40002)
**Author:** [@er\_garry](https://forum.openmr.com/u/er_garry)\ **Replies:** 81\ **Last updated:** [April 28, 2024, 3:48pm UTC](https://forum.openmr.com/t/pimax-8kx-model-2075-doesnt-work-with-7900xtx/40002 "2024-04-28T15:48:44Z")
Yesterday I receive a new Radeon 7900XTX card (to change my 6800XT), and the first test with a Pico 4 with Virtual Desktop were fine, but today I tried my Pimax 8KX and it didn’t work. I have the lastest PiClient instal… --- ## [Errorcode 10600 with Crystal](https://forum.openmr.com/t/errorcode-10600-with-crystal/41306)
**Author:** [@mixer49](https://forum.openmr.com/u/mixer49)\ **Replies:** 5\ **Last updated:** [November 29, 2023, 2:26am UTC](https://forum.openmr.com/t/errorcode-10600-with-crystal/41306 "2023-11-29T02:26:01Z")
With my Crystal,i have constantly an errorcode “10600”,diplay port Failure. Have you a solution? Thank you.\[quote=“exterm24, post:1, topic:11311, full:true”\] Just got my Pimax 5K+ followed the instructions by installi… [Next page](https://forum.openmr.com/c/support/5.md?page=1)